Jonah Weston
Business Development Associate
Raleigh,NC
Summary
Over seven years of experience in customer service/customer relations. I pride most in my hard work, as I bring a persistent work ethic to the organizations in which I am employed by. Along with my ongoing work ethic, I have an unmatched energy that makes others around me better. By the affect of my highly positive, enthusiastic personality, I successfully help any origination that I have been a part of reach its highest potential. I thrive in one-on-one relations with a strong ability to build and maintain strong relationships beneficial to both the customer/consumer, and the organizations I have represented.
Overview
10
10
years of professional experience
Work History
Business Development Representative
CSG Forte
Raleigh, North Carolina
06.2024 - Current
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Established new customer accounts through perseverance, dedicated cold calling, and exceptional service.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Re-wrote cold calling scripts and email campaigns to improve outreach effectiveness
- Met and exceeded monthly KPIs, as well as quarterly qualified meeting targets
Head of Business Development Representative
ICG Pay
Tampa, FL
08.2023 - Current
- Responsible for onboarding new Business Development Representative talent
- Met with BDR team daily to reflect on what was encountered during the week performing cold outreach
- Conducted daily role-playing exercises with my team to ensure readiness for what could be encountered in the field
- Created pipeline opportunity for ICG Pay by making 70-80 cold calls per day
- Led team meetings to discuss progress and develop action plans for achieving objectives.
- Identified target markets through demographic analysis of customer data sets.
- Monitored progress against established KPIs for each project or initiative.
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Developed and implemented business development strategies to increase sales revenue.
Business Development Representative
ICG Pay
Tampa, FL
01.2023 - 08.2023
- Developed and maintained relationships with potential customers to understand their business needs.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Maintained up-to-date records of customer interactions and communications.
- Provided regular updates on progress towards meeting monthly targets.
- Responded quickly to inquiries from potential customers via phone or email.
Business Development Associate
OneDigitalTrust
Remote, FL
06.2022 - 01.2023
- Create pipeline by cold-calling 60-80 prospects per day
- Introduce our product by setting up discovery calls with my Head Of Business Development
- Developed and maintained relationships with potential customers to understand their business needs.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Collaborated with sales team members to develop strategies for targeting new prospects.
Sales Development Representative
DE Team
Cullowhee, NC
01.2021 - 05.2022
- I helped represent a motivational/fitness brand that a friend of mine has been developing since we have graduated college
- My main work consisted of cold calling/messaging individuals that meet our niche (D1 Athletes, high school-commits)
- I presented our brand through social media/email campaigns to spread brand awareness, in efforts to gain more brand ambassadors
Lead Cashier
Chick-fil-A
Cullowhee, NC
10.2020 - 05.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
Sales Representative
Vector Marketing
09.2020 - 10.2020
- Direct sales With clients
- Successfully created and maintained sales leads
- Consistently maintained strong customer relations
Communication and Voice Production Intern
Alliance of Disability Advocates
Raleigh, NC
06.2019 - 08.2019
- Met project deadlines consistently by working effectively with team members and staying on top of milestone schedules.
- Edited completed work to adjust sound, video quality and run time.
- Coordinated deliverable uploads and verified file quality with final checks.
Resident Assistant
Western Carolina University
Cullowhee, NC
08.2017 - 05.2020
- Communicated with residents about campus activities and recourses, provide leadership and emotional support for residents
- Considered leadership role at Western Carolina University
- Efficiently built a community through planned community building events.
Host
Craft Public House
Cary, NC
08.2014 - 07.2020
- Greeted and seated customers
- Offered quality customer hospitality
Education
Bachelor of Science Degree - Communications
Western Carolina
Skills
- Training and coaching
- Staff mentoring
- Credit and cash transactions
- Store opening and closing
- Punctuality
- Customer relations
- Hard-working
- Employee engagement and motivation
- Verbal/written communication
- Customer Service
- Relationship building
- Critical thinking
- Decision-making
Timeline
Business Development Representative
CSG Forte
06.2024 - Current
Head of Business Development Representative
ICG Pay
08.2023 - Current
Business Development Representative
ICG Pay
01.2023 - 08.2023
Business Development Associate
OneDigitalTrust
06.2022 - 01.2023
Sales Development Representative
DE Team
01.2021 - 05.2022
Lead Cashier
Chick-fil-A
10.2020 - 05.2022
Sales Representative
Vector Marketing
09.2020 - 10.2020
Communication and Voice Production Intern
Alliance of Disability Advocates
06.2019 - 08.2019
Resident Assistant
Western Carolina University
08.2017 - 05.2020
Host
Craft Public House
08.2014 - 07.2020
Bachelor of Science Degree - Communications
Western Carolina
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