Jonathan Ochoa
Fresno,CALIFORNIA
Summary
Dynamic Sales Associate with a proven track record at Zumiez Retail, excelling in customer service and cash register operations. Skilled in building lasting customer relationships and fostering loyalty, I effectively managed returns and ensured product availability, contributing to a positive shopping experience and driving repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Zumiez Retail
Fresno, CA
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Farber High
720 S Tenth St Fresno, CA Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Cash register operation
- Client service
Languages
Spanish
Professional Working
Timeline
Sales Associate
Zumiez Retail
12.2023 - Current
Farber High