Jonathan Bach
Rancho Cucamonga,CA
Summary
Experienced and reliable Night Auditor skilled in financial administration and hospitality services. Adaptable problem-solver with a focus on long-term business success. Known for providing sincere and helpful assistance to guests, families, and VIPs to enhance satisfaction and brand loyalty. Proficient in handling reservations and accounting functions with minimal supervision.
Overview
6
6
years of professional experience
Work History
Front Desk/Night Auditor
Holiday Inn Express Hotel Suites
Ontario, CA
06.2022 - 10.2024
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
Warehouse Supervisor
Nongshim America
Rancho Cucamonga, CA
12.2021 - 11.2022
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
Front Desk/Night Auditor
Best Western
Diamond Bar, CA
10.2019 - 08.2021
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
Liquor Store Clerk
DB Wine & Spirits
Diamond Bar, CA
05.2018 - 02.2021
- Greeted customers upon entering the store and provided assistance with product selection.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Ordered additional supplies when needed to maintain adequate inventory levels.
Education
High School Diploma -
Montgomery High School
Skillman, NJ06-2012
Bachelor of Arts - Audio Engineering
Mt San Antonio College
Walnut, CASkills
- Greeting guests
- Credit and cash payments
- Managing reception
- Guest Services
- Tracking expenses
- Supply Stocking
- Front Desk Operations
Languages
English
Professional
Korean
Limited
Timeline
Front Desk/Night Auditor
Holiday Inn Express Hotel Suites
06.2022 - 10.2024
Warehouse Supervisor
Nongshim America
12.2021 - 11.2022
Front Desk/Night Auditor
Best Western
10.2019 - 08.2021
Liquor Store Clerk
DB Wine & Spirits
05.2018 - 02.2021
High School Diploma -
Montgomery High School
Bachelor of Arts - Audio Engineering
Mt San Antonio College
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