Summary
Overview
Work History
Education
Skills
Timeline
Parts Specialist

Jonathan Bartz

O'Reilly Auto Parts
Elkhorn,NE
20
years of professional experience

Dependable professional with 18+ years of experience in customer service, guest support, and training. Strengths include problem-solving, relationship building, handling issues with empathy. Ready to support smooth operations and deliver a positive customer experience.

Work History

Parts Specialist

1 Year 2 Months
O'Reilly Auto Parts | 08.2025 - 10.2026
  • Assisted customers with accurate parts identification using catalog systems and product knowledge.
  • Researched vehicle fitment and cross-referenced inventory to recommend correct replacement parts.
  • Processed special orders, returns, and exchanges while maintaining accurate transaction records.
  • Supported inventory control by stocking merchandise, organizing backroom locations, and rotating product.

Customer Service Representative

18 Years 5 Months
Hyatt Corporation | 05.2006 - 10.2024
  • Resolved guest inquiries and complaints, delivering courteous service aligned with Hyatt hospitality standards.
  • Managed reservations, room changes, and billing details with accuracy in property management systems.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the the company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Arts - Business Transfer (BSTAA)

Metropolitan Community College | Omaha, NE
  • Dean's List
  • Scholarship Recipient

Automotive Technology - Automotive Repair

Southeast Community College | Milford

Skills

Sales support
Customer service
Problem resolution
Employee training
Problem-solving
Analytical skills
Teamwork and collaboration
Inventory accuracy
Reliability
Active listening

Timeline

Parts Specialist

O'Reilly Auto Parts
08.2025 - 10.2026Read More

Customer Service Representative

Hyatt Corporation
05.2006 - 10.2024Read More

Metropolitan Community College

Associate of Arts from Business Transfer (BSTAA)
Read More

Southeast Community College

Automotive Technology from Automotive Repair
Read More
Jonathan Bartz