Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Butler

Knoxville,TN

Summary

Collaborative and detail-oriented professional with a strong background in technical roles and customer service. Proven ability to troubleshoot complex systems, manage inventory, and lead teams under pressure. Known for fostering a collaborative work environment, maintaining high morale, and delivering exceptional results in both technical and customer facing settings

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Kroger's Pharmacy
06.2023 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Supported inventory management through accurate record-keeping of received shipments, maintaining on hand inventory, and disposing of expired medications
  • Ordering of pharmacy medication and supply stock to maintain streamlined inventory and low overhead.
  • Provided exceptional customer service, making sure to maintain positive relationships with both new and returning patients
  • Aided in solving customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and resolving insurance billing rejections

Pharmacy Technician

Walgreen's Pharmacy
10.2021 - 06.2023
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, while maintaining cleanliness
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on their medications
  • Resolved insurance claim rejections by communicating with healthcare providers and insurance companies on patients'' behalf.

Associate Manager

Sonics Drive In
05.2018 - 10.2021
  • Led a high-pressure, understaffed team, while maintaining morale and ensuring efficient service and positive customer relations.
  • Resolved customer issues with empathy and professionalism, fostering a positive experience and resulting in an abundance of repeat business
  • Provided the best quality experience for America’s Drive-In while maintaining operational efficiency.
  • Led a team to compete in the Sonic Games Competitions, winning during my tenure.
  • Managed daily balancing of funds, inventory counts & re-ordering

Education

Paul Kelly Volunteer Academy
Knoxville, TN
05-2018

Skills

  • Problem-solving skills
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Drug inventory control
  • Pharmaceutical calculations
  • Pharmacy software proficiency
  • Advanced math skills
  • Troubleshooting malfunctioning equipment
  • Resolving customer issues
  • Billing support

Timeline

Pharmacy Technician

Kroger's Pharmacy
06.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
10.2021 - 06.2023

Associate Manager

Sonics Drive In
05.2018 - 10.2021

Paul Kelly Volunteer Academy

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