JONATHAN CHARLES

• Develope extensive network of referral partners to source new mortgage loan opportunities
• Assist home buyers in understanding loan programs and conditions to make informed decisions on their home financing
• Maintain high level of customer satisfaction by providing prompt and accurate loan status updates
• Communicate with clients, processing teams and other third parties to achieve prompt loan closings.

• Worked alongside a Senior Loan Officer to create application profiles and review key information at various stages within the pre-approval process.

• Support overnight end-to-end operations and unload product from overhead to drive an increase sales in high profit departments
• Collaborate with internal departments (MET Team) to enhance overnight operations which support and improve day time business activities and processes.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Helped customers locate products and checked store system for merchandise at other sites.

Co-facilitated daily workshops focused on teen mental health and orchestrated project schedules by outlining incremental milestones

Managed $2000 budget to buy supplies, food, and provide transportation for 28 adolescents over course of 2 month youth summer program

• Scheduled college visits and educational trips to psychiatric units and hospitals to network high school students with mental health professionals.