Kristin Turner
Alexandria
Summary
Knowledgeable Mortgage Loan Officer with solid background in mortgage loan origination and client consultation. Expertise in guiding clients through mortgage process, ensuring compliance with lending regulations, and closing loans efficiently. Demonstrated proficiency in financial analysis and customer relationship management.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Mortgage Loan Officer
Stockton Mortgage
03.2026 - Current
- Evaluated borrower financial profiles to determine eligibility for mortgage products.
- Developed customized loan solutions to meet client needs and enhance satisfaction.
- Collaborated with real estate agents to streamline the loan origination process.
- Managed loan applications from submission through closing, ensuring compliance with regulations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
General Manager
Turner Excavating
Alexandria, Alabama
04.2022 - 09.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented successful business strategies to increase revenue and target new markets.
- Processed and issued paychecks and earnings statements.
- Addressed and resolved onsite conflicts or discrepancies, ensuring minimal impact on project timelines.
- Developed and coordinated construction schedules to meet or exceed company goals.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Resolved any issues that arose during the course of a project in a timely manner.
General Manager
Timberline Homes
Alexandria, AL
01.2019 - 04.2022
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Examined and verified information in loan application and closing documents.
- Reviewed loan agreements to confirm completeness and accuracy.
- Managed pipeline for originated loans through closing and complete required management reports.
- Tracked and managed new leads and followed up on referral business.
- Managed social media accounts and campaigns.
- Trained and mentored new hires in customer service excellence and CRM software usage.
Sales Manager
Timberline Homes
Alexandria, Alabama
05.2017 - 01.2019
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Representative
Timberline Homes
Alexandria, AL
01.2017 - 05.2017
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Listened to customer needs to identify and recommend best products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Greeted and assisted customers to foster positive experiences.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
White Plains High School
Anniston, AL05-2012
Skills
- Sales
- Advertising and marketing
- Problem resolution
- Communication skills
- Business development
- Staff training and development
- Account management
- Scheduling
- CRM software
- Complaint resolution
- Decision-making
- Relationship selling
Accomplishments
Top Sales Representative 2017- Timberline Homes
Top Sales Representative 2018- Timberline Homes
Top Sales Representative 2019- Timberline Homes
Certification
- NMLS License 2573443
- Alabama Notary Public
- Alabama Manufactured Housing License
- Social Media Marketing
Timeline
Mortgage Loan Officer
Stockton Mortgage
03.2026 - Current
General Manager
Turner Excavating
04.2022 - 09.2024
General Manager
Timberline Homes
01.2019 - 04.2022
Sales Manager
Timberline Homes
05.2017 - 01.2019
Sales Representative
Timberline Homes
01.2017 - 05.2017
High School Diploma -
White Plains High School