Jonathan Clark
District Manager
New Orleans,LA
Summary
Proven leader with a track record of enhancing operational efficiency and employee performance at Metro By T-Mobile. Skilled in strategic planning and data analytics, adept at fostering teamwork and driving results through innovative solutions. Excelled in recruiting talent and boosting customer satisfaction, demonstrating exceptional leadership and customer service skills.
Overview
18
18
years of professional experience
Work History
District Manager
Metro By T-Mobile
12.2020 - 01.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Supervised 8 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Customer Account Specialist
Tiger Financial Management
07.2014 - 01.2017
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Collected and analyzed data to learn more about consumer behavior.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Contributed to the development of marketing materials targeted at specific customer segments for maximum impact.
- Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Negotiated favorable contract terms with clients while maintaining company revenue goals and objectives.
Intelligence Analyst
Sprint World Headquarters
03.2006 - 05.2009
- Produced multi-source intelligence reports and products for different LEO and agencies.
- Created useful and timely intelligence products to support field operations.
- Improved collaboration with interagency partners by establishing clear communication channels and protocols.
- Maximized information sharing among analysts through the implementation of a centralized database system.
- Implemented pin trap and traces, Title III's, retrieved emails, call logs text messages and any other information needed to assist the Law enforcement communities.
- Took 911 calls in certain emergent cases to assist LEO's of the Location of the target cell number.
Education
Associate of Arts - Business Administration And Management
Wichita State University
Wichita, KS05.2003
High School Diploma -
Wichita High School South
Wichita, KS05.1998
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Employee Scheduling
- Team Leadership
- Data Analytics
- Staff Management
- Vendor Management
- Judgment and Decision-Making
- P&L Responsibility
- Team Development
- Performance Tracking and Evaluations
- Leadership Skills
- Staff Supervision
- Performance Oversight
- Conflict Management
Working out as much as possible
I am now nearly 44 and physical health promotes mental health as well and it gives me the competitive edge needed these days for sure.
NFL fantasy leagues and die-hard Chiefs fan since 1992
I can name the 53 man roster since 1998. I have loved the Kansas City Chiefs my whole life. I am from Kansas. My number one hobby is fantasy football and then hitting the gym. I have played semi-pro football until I was injured and now have had 7 spine surgeries. Last one being 2015. No longer an issue thankfully.
Timeline
District Manager
Metro By T-Mobile
12.2020 - 01.2024
Customer Account Specialist
Tiger Financial Management
07.2014 - 01.2017
Intelligence Analyst
Sprint World Headquarters
03.2006 - 05.2009
Associate of Arts - Business Administration And Management
Wichita State University
High School Diploma -
Wichita High School South