Jonathan De La O
Hawthorne
Summary
Dynamic sales professional with a proven track record at State Farm, excelling in relationship management and client service excellence. Successfully identified cross-selling opportunities, enhancing customer retention. Adept at training and leadership, fostering team growth initiatives that drive operational efficiency and elevate service standards.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Sales Agent
State Farm
Manhattan Beach
09.2025 - Current
- Built strong relationships with clients to understand their insurance needs.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
- Identified opportunities for cross-selling additional products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Supervisor
Mendocino Farms
El Segundo
01.2024 - 09.2025
- Implemented data-driven improvements to order management systems, maintaining consistent 96% accuracy while identifying key areas for operational enhancement.
- Led staff training to elevate service, enhancing customer satisfaction and team morale.
- Fostered team development through constructive feedback, creating a motivated environment.
Assistant Director
Chick-Fil-A
Torrance
01.2020 - 01.2024
- Pioneered comprehensive FOH cross-training program at Chick-Fil-A, enabling staff to perform confidently across all positions while implementing cost-control measures that improved bottom-line performance.
- Spearheaded operational efficiency initiatives as Assistant Director at Chick-Fil-A, implementing strategic scheduling protocols that contributed to 12% reduction in annual food and labor costs.
- Designed and executed new operational systems that streamlined service delivery, enhancing both customer satisfaction and staff productivity in high-volume periods.
Education
Torrance, C.A. -
El Camino Community College District
Torrance, C.A.Skills
- Training and leadership
- Client service excellence
- Time efficiency
- Team growth initiatives
- Resolving conflicts
- Sales prospecting and closing
- Relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Property & Casualty License
Timeline
Sales Agent
State Farm
09.2025 - Current
Supervisor
Mendocino Farms
01.2024 - 09.2025
Assistant Director
Chick-Fil-A
01.2020 - 01.2024
Torrance, C.A. -
El Camino Community College District