Jonathan Ford
Searcy,AR
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and increasing sales revenue at General Nutrition Center, GNC. Demonstrates exceptional cash handling and empathy, successfully leading teams to exceed quarterly targets through effective sales strategies and strong client relationships. Reliably improves store presentation and stock management, fostering repeat business. Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
13
13
years of professional experience
Work History
Cashier
Exon Gas Station
06.2021 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
GNC Sales Representative/Manager
General Nutrition Center, GNC
01.2015 - 03.2018
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
Cashier/ Assistant Manager
Love's Travel Shop
01.2012 - 05.2014
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Education
Bachelor of Science - Human Behavioral Sciences/ Social Work
Harding University
Searcy, AR05-2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Customer Relations
Timeline
Cashier
Exon Gas Station
06.2021 - 12.2024
GNC Sales Representative/Manager
General Nutrition Center, GNC
01.2015 - 03.2018
Cashier/ Assistant Manager
Love's Travel Shop
01.2012 - 05.2014
Bachelor of Science - Human Behavioral Sciences/ Social Work
Harding University
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