Jonathan Fulcher
Elma,NY
Summary
Results-focused manager offering a thriving background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging superior performance. Driven to maintain service standards by supporting staff in negotiations and customer communications.
Organized and dependable candidate successful at managing multiple priorities with an optimistic attitude. Willingness to take on added responsibilities enabling growth.
Overview
12
12
years of professional experience
Work History
Manager of Operations
American Coradius International LLC
10.2012 - Current
- Strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handling 100+ escalated customer complaints, resolving issues and adjusted policies to meet changing needs.
- Evaluated employee performance to coach and train to improve weak areas. Managing all adjustments on 100% audited calls across 8 client streams.
- Maintain compliance with company policies, objectives and communication - Meeting all Federal and State regulation standards.
- Maintain and meet revenue expectations successfully, with revenue expectation demands of 1 Million annually.
- Experience in communicating with external customers and in preparing written reports and job aids. Experience in use of virtual communication and training tools. Remote conversion 100% paperless.
- Proficient in use of data management techniques both in office and Work from Home.
- Managing client portfolios to meet demands necessary for continued growth. Maintaining tenured relationship with leading financial-tech companies.
President
Alix Rice Peace Park Foundation
08.2012 - Current
- Create and Manage Non Profit
- Build and established fundraising initiatives
- Maintain and build 10,000 sq. ft. skate park
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Secured significant funding through effective grant writing, increasing the organization's capacity to serve its constituents.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about skate park advocacy.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Strategic Planning
- Negotiation and Conflict Resolution
- Client Account Management
- Revenue Forecasting
- Staff hiring
- Interpersonal Skills
- Database Maintenance
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