JONATHAN GARCIA
Bronxville,NY
Summary
Highly motivated individual with over 8 years of experience in customer service and sales in various customer industries. Presently seeking a permanent doorman position with a great management company.
Overview
5
5
years of professional experience
Work History
Concierge
Riverwalk Park
Manhattan, NY
11.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Doorman/Porter
Gracie Gardens
04.2022 - 11.2022
- Providing continuous tenant service presence at the desk, front doors, and lobby
- Opening doors, installing ramp for wheelchair occupants, managing packages and deliveries
- Providing alert building security throughout shift
- Working closely with, communicating, and alerting the building superintendent, handyman and/or porter of maintenance concerns
- Recording all tenant requests and taking immediate action to address them.
Doorman
Level BK
02.2021 - 04.2022
- Responded to emails, calls and other inquires related to work orders, events, moving and move out scheduling, and inspections
- Expertise in operating residential systems such as BuildingLink
- Responsible for responding to noise complaints presented by residents and if needed, escalating the issue to management
- Ensured that residential keys are properly distributed using KeyLink.
Doorman/Porter
Caton Towers
09.2020 - 02.2021
- Use of residential software such as BuildLink
- Responded to emails, calls and other inquires related to work orders, events, moving and move out scheduling, and inspection
- Ensured the delivery of parcels, mail, and special deliveries to tenants
- Responsible for security walk through of properties.
Doorman/Bellman/Concierge
City Club Hotel
03.2019 - 03.2020
- Responsible for assisting with reservation when the front desk is occupied
- Responsible for assisting with guest transportation request
- Assisted with events, activities, and dinner
- Notified the front desk and guest services of VIP arrivals
- Transport and stowing of visitor luggage
- Assisted guest with different points of interest and activities within the surrounding area of the hotel
- Assisted with making reservations for restaurants, activities and car service of guest
- Ensured parcels, mail and special deliveries reached guestrooms
- Call taxi and/or shuttle services for guest as needed
- Notify the front desk and guest services of VIP arrivals
- Assist with cleaning and preparation of lobby.
Education
High School Regents Diploma -
Blessed Sacrament St Gabriel High School
Bronx, New YorkSkills
- Skilled in cultivating positive relationships with tenants and management
- A tireless work ethic to get the job done and get it done right
- Fluent in Spanish
References
- Gazmir Lika, Resident Manager, Caton Towers, 718-871-8121, 347-515-9672
- Francisco Gomerez, Residential Manager, Gracie Gardens, 347-908-3891
- Marcos Aguilar, Former Co-worker, 646-415-3236
Timeline
Concierge
Riverwalk Park
11.2022 - Current
Doorman/Porter
Gracie Gardens
04.2022 - 11.2022
Doorman
Level BK
02.2021 - 04.2022
Doorman/Porter
Caton Towers
09.2020 - 02.2021
Doorman/Bellman/Concierge
City Club Hotel
03.2019 - 03.2020
High School Regents Diploma -
Blessed Sacrament St Gabriel High School