JONATHAN GRAMASKI
Katy
Summary
Experienced service advisor with knowledge of automotive repair procedures. My foundation includes excellent communication abilities, efficient workflow management and a proven track record building relationships through transparency resulting in customer satisfaction, loyalty, and ultimately success.
Overview
16
16
years of professional experience
Work History
Service Advisor
Archer Kia
Houston, TX
11.2025 - Current
- Coordinates service appointments for customers, optimizing scheduling efficiency and enhancing customer satisfaction.
- Coordinates with technicians to ensure timely completion of repairs and maintenance tasks.
- Develops and maintains long-term customer relationships to promote repeat business.
- Manages communication between technicians and customers, ensuring timely updates on service progress.
- Manages service appointments, optimizing scheduling to enhance productivity and reduce wait times.
- Provides exceptional customer service by addressing inquiries and resolving issues efficiently.
- Recommend appropriate automotive services based on vehicle diagnostics and customer needs.
Service Manager, Manager of Tire Sales, Sales & Service Specialist, Retail Sales
Firestone Complete Auto Care
Missouri City, Texas
05.2016 - 11.2024
- Delivered exceptional customer service to clients and team members, enhancing overall satisfaction and support.
- Drove shop growth in sales by prioritizing customer satisfaction, resulting in increased customer retention and brand loyalty.
- Consistently ranked in the top district tier for total sales/tire sales.
- Documented and presented clients' work orders to ensure accurate diagnosis and fostered long-lasting relationships.
- Proficient in All Data & Mitchell, experience includes Troubleshooting & using data available to problem solve.
- Knowledge of vehicle systems and manufacturer maintenance recommendations.
- Coordinated services at customer convenience and scheduled appointments.
- Conducted thorough state inspections on vehicles to ensure compliance with safety standards.
- Contributed to the success of Firestone Complete Auto Care.
Cashier/Customer Service
The Home Depot
Houston, TX
10.2012 - 12.2015
- Processed customer transactions efficiently at point of sale.
- Processed transactions and delivered customer service to ensure a positive shopping experience.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
Deli Clerk
Randall's
Clear Lake, TX
09.2011 - 04.2015
- Assisted customers with deli product selections and special requests.
- Operated slicing machines to prepare meats and cheeses for display.
- Prepared food service items to meet customer preferences and needs.
- Maintained cleanliness and organization of the deli counter and equipment.
Barista
Starbucks
Webster, TX
07.2010 - 06.2011
- Crafted hot and iced beverages, delivering exceptional customer service to enhance customer experience.
- Provided exceptional customer service to enhance guest experience.
- Prepared high-quality beverages using standard recipes and equipment.
- Maintained cleanliness and organization of workstations and dining areas.
Education
San Jacinto College
Pasadena, Texas, TXSkills
- Customer Relationship Management (CRM)
- Operational knowledge Sales/Service/Tire
- Auto Parts Sourcing - OEM & Aftermarket
- Efficient in obtaining information/schematics needed to diagnose & repair vehicles properly
- Computer skills
- Multitasking and organization
- Effective multitasking & organizational skills
- Self-Motivated & Goal Oriented
- Team Player
Timeline
Service Advisor
Archer Kia
11.2025 - Current
Service Manager, Manager of Tire Sales, Sales & Service Specialist, Retail Sales
Firestone Complete Auto Care
05.2016 - 11.2024
Cashier/Customer Service
The Home Depot
10.2012 - 12.2015
Deli Clerk
Randall's
09.2011 - 04.2015
Barista
Starbucks
07.2010 - 06.2011
San Jacinto College