Jonathan Gutierrez Jr.
Rowlett
Summary
Dynamic and results-driven professional with extensive experience at Chic-Fil-A, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Committed to upholding food safety practices while maintaining a professional appearance and strong work ethic in fast-paced environments.
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chic-Fil-A
Rowlett
02.2025 - Current
- Bussed tables between courses, loading and unloading trays to expedite service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Upheld company standards and values, representing the brand positively.
- Provided take-out services to customers who preferred to dine offsite.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Scrubbed and polished counters to remove debris and food.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Greeted customers and provided friendly customer service.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Brewed and served coffee and tea with preferred add-ins.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Stocker for food and utilities needed for front of house.
Host
Steak N Shake Restaurant
Rockwall
07.2024 - 02.2025
- I also did Drive thru and i worked with money
- I did stock with all there supplies
- I opened and closed
- I did inventory
- I did dishes
- I taught our new hires
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Resolved conflicts between customers when necessary.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2024
Skills
- Customer service
- Inventory management
- Food safety practices
- Conflict resolution
- Team collaboration
- Effective communication
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Professional appearance
- Attention to detail
- Cash handling proficiency
- Clear communication
- Punctuality and reliability
- Order taking
- Stock management
- Customer satisfaction
- Professionalism
Timeline
Front of House Employee
Chic-Fil-A
02.2025 - Current
Host
Steak N Shake Restaurant
07.2024 - 02.2025
High School Diploma -
North Mesquite High School