Jonathan Hall
Memphis,TN
Summary
Detail-oriented professional with a BA in Information Technology and extensive experience in management, customer service, and operational support. Seeking to leverage administrative functions and team leadership skills in an administrative and management specialist role. Diligent Information Technology Analyst with a strong background in system analysis and troubleshooting. Proven success in optimizing IT processes and enhancing system efficiency. Demonstrated expertise in problem-solving and technical support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Amvets
06.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Mobile Security Supervisor
Securitas
07.2019 - 04.2022
- Supervise security operations across multiple sites, ensuring compliance with regulations and protocols.
- Conducted regular audits of security equipment, ensuring timely maintenance and replacement as needed.
- Implemented safety protocols for employees during emergency situations, minimizing potential harm or injury risks.
- Liaised with clients to understand their specific needs, tailoring security plans accordingly to provide maximum protection.
- Streamlined communication between team members using advanced mobile technologies and applications.
- Recorded incident reports with detailed accounts of occurrences.
FedEx Delivery Driver Manager
DTD Logistics
05.2019 - 05.2021
- Supervised a team of delivery drivers, ensuring timely and efficient package deliveries.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Created detailed reports on driver performance metrics, providing valuable insights into areas requiring targeted improvements.
- Developed strong partnerships with local businesses to expand delivery services within the community.
Team Lead
Amazon
06.2018 - 09.2020
- Led a team of warehouse associates to ensure efficient operations and high productivity.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Shift Manager
Wendy's
02.2016 - 08.2018
- Supervised staff, ensuring adherence to sanitation and operational standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sales Agent
Vector Marketing
03.2016 - 06.2017
- Engaged with customers, providing information and handling transactions to boost sales performance.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Explained features and advantages of Kitchen Appliances products or services to promote sales.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Science - Information Technology
Strayer University
Memphis, TN04.2024
High School Diploma -
Sophie B. Wright Charter School
New Orleans, LA05.2017
Skills
- Time Management
- Leadership and Team Supervision
- Customer Service Excellence
- Report Documentation and Incident Management
- Inventory Control and Order Fulfillment
- Effective Communication
- Proficient in Microsoft Office Suite
Goal-Oriented
Staff Management
Processes and procedures
Network Administration
Customer Support
Attention to Detail
Certification
Valid Driver's License
Additionalinformation
Authorized to work in the US for any employer., Strong ability to work under pressure with self-motivation and decision-making skills.
Timeline
Supervisor
Amvets
06.2022 - Current
Mobile Security Supervisor
Securitas
07.2019 - 04.2022
FedEx Delivery Driver Manager
DTD Logistics
05.2019 - 05.2021
Team Lead
Amazon
06.2018 - 09.2020
Sales Agent
Vector Marketing
03.2016 - 06.2017
Shift Manager
Wendy's
02.2016 - 08.2018
Valid Driver's License
Bachelor of Science - Information Technology
Strayer University
High School Diploma -
Sophie B. Wright Charter School
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