jonathan halstead
Bridgeton,NJ
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Larry's Bar and Restaurant
Bridgeton, NJ
01.2017 - Current
- Checked customer IDs per day to verify legal age of customers.
- Verified the age of customers purchasing alcoholic beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintaining an accurate cash drawer and registers throughout the restaurant
- Restocked beer and liquor regularly and after special events.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained a safe working environment by following all safety protocols.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Collected and organized daily till totals and tips.
- Providing excellent customer service at this location for over 8 years
Cashier and Stock Person
Save A Lot
Millville , NJ
03.2016 - 03.2017
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted and balanced cashier drawers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Clearview Regional High School
Harrison Township, NJ06-1996
Skills
- Health codes compliance
- Proficient in mixology
- Product placement
- Staff management
- Cash management
- Inventory control
- Menu memorization
- Superior customer service
- Basic accounting
- Upselling strategies
- Promotions execution
- Suggestive selling
- Employee coaching
Timeline
Lead Bartender
Larry's Bar and Restaurant
01.2017 - Current
Cashier and Stock Person
Save A Lot
03.2016 - 03.2017
High School Diploma -
Clearview Regional High School