Jonathan Jackson
Xenia
Summary
Energetically led teams at Kroger to significantly elevate customer satisfaction, showcasing exceptional leadership and relationship-building skills. Expert in streamlining operations and enhancing product quality, my tenure is marked by proactive problem-solving and efficient project completion. Adept at fostering customer relations and managing a diverse team, my approach has consistently improved company efficiency and team morale.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gioninos Pizzeria
Dayton, OH
04.2025 - Current
- Here are six original resume statements tailored for the Assistant Manager role at Elder-Beerman, which reflect high-impact responsibilities and align with the existing writing style.
- **Coordinated inventory audits to ensure compliance with company standards and minimize stock discrepancies.**
- **Executed customer feedback initiatives to enhance service protocols and boost overall satisfaction ratings.**
- **Trained team members on visual merchandising techniques to elevate product presentation and drive sales.**
Site Manager
Ricoh-USA
Dayton, OH
07.2023 - Current
- Made sure printers were filled with paper and ink to start the day’s work.
- Making sure printers were working correctly, and calling for service if needed.
- Completing all projects for the firm(including printing, binding coping).
- Ran the mail for the firm each morning and afternoon and anytime throughout the day.
- Court runs to the various city courts, auditor, recorder, and any other special offices.
- Offers concierge service for the law firm, including setting up and clean-up.
- Receptionist services-answering phones, welcoming guests and doing small printing jobs for Attorneys.
- Monitored inventory levels at job sites regularly in order to prevent shortages or overages of supplies.
Assistant Store Manager
Kroger
Dayton, OH
06.1995 - 02.2023
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Assisted in recruiting, hiring and training of team members
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interacted well with customers to build connections and nurture relationships
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed over 90 associates at my last location
Assistant Manager
Elder-Beerman
Dayton, OH
08.1994 - 05.1995
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Reviewed sales and gross profit report to assess company efficiency
- Created employee schedules to align coverage with forecasted demands
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Education
Associate of Science - General Studies
University of Cincinnati
OHBachelor of Science - Marketing/Management, Minor in Accounting
Central State University
OH06-1994
Skills
- Leadership
- Hardworking
- Team Player
- Responsible
- Relationship building and management
- Customer Relations
- Product Quality
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Recruiting and interviewing
- Customer relationship management (CRM)
- Retail operations management
Certification
Ohio Person In Charge Training
Timeline
Assistant Manager
Gioninos Pizzeria
04.2025 - Current
Site Manager
Ricoh-USA
07.2023 - Current
Assistant Store Manager
Kroger
06.1995 - 02.2023
Assistant Manager
Elder-Beerman
08.1994 - 05.1995
Bachelor of Science - Marketing/Management, Minor in Accounting
Central State University
Associate of Science - General Studies
University of Cincinnati