Jonathan Joseph Jr.
Murrells Inlet,SC
Summary
Results-driven Engineer with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Small Business Owner
Wize Apostles Home Services
Myrtle Beach, SC
11.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Used business software packages to maintain files and administrative records.
Security Supervisor
Ocean Lakes Family Campground
Myrtle Beach, SC
06.2017 - 11.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Lead Customer Service Representative
Beach Discount Beverages
Myrtle Beach, SC
09.2015 - 06.2017
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Service Manager
Ocean Lakes Family Campground
Myrtle Beach, SC
11.2012 - 08.2014
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Stewarding Supervisor
Bechtel
Mooresville, NC
07.2010 - 04.2012
- Monitored Heavy Equipment, production and crews for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced Long term construction project.
- Directed activities of team of skilled tradesman to tasks for Job performance.
- Controlled Material costs, PPE Costs, and managed inventory.
Heavy Equipment Supervisor
International Union Of Operating Engineers Local 478 Iuoe
Meriden, CT
06.2006 - 05.2010
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
Education
Heavy Equipment Apprentice - Heavy Equipment Maintenance Technology
International Union of Operating Engineers
Meriden, CTFull Stack IT System Engineer And Cyber Security - IT And Networking
Nex Gen Academy
Albuquerque, NM07.2023
Associate of Applied Science - Homeland Security
Post University
Waterbury, CT06.2020
High School Diploma -
Fairfield Ludlowe HighSchool
Fairfield, CT04.2006
Skills
- Program Optimization
- Business Leadership
- Department Oversight
- Business Management and Development
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Hiring and Onboarding
- On-Time Project Delivery
- Contractual Obligations
- Workflow Schedules
Accomplishments
- Collaborated with team of46 in the development of Bridgeport to Meriden Connecticut 345KV electric line project.
- Resolved product issue through consumer testing.
- Achieved large scale constructions projects by completing Daily Work with accuracy and efficiency.
- Employee of the year in 2019 For Ocean Lakes Family Campground out of 600 employees.
Affiliations
International Union of Operating Engineers Local 478
International Union of Operating Engineers Local 465
Labors Union Local 3
Teamsters Union 116
Osha
Certification
Osha 30 Hour
Hazmat 40 Hour
Forklift 30 Hour
CDL License
Mine and Safety Certification
Confined Space License
Heavy Rigging License
NCCCO Cranes License
Timeline
Small Business Owner
Wize Apostles Home Services
11.2019 - Current
Security Supervisor
Ocean Lakes Family Campground
06.2017 - 11.2019
Lead Customer Service Representative
Beach Discount Beverages
09.2015 - 06.2017
Service Manager
Ocean Lakes Family Campground
11.2012 - 08.2014
Stewarding Supervisor
Bechtel
07.2010 - 04.2012
Heavy Equipment Supervisor
International Union Of Operating Engineers Local 478 Iuoe
06.2006 - 05.2010
Heavy Equipment Apprentice - Heavy Equipment Maintenance Technology
International Union of Operating Engineers
Full Stack IT System Engineer And Cyber Security - IT And Networking
Nex Gen Academy
Associate of Applied Science - Homeland Security
Post University
High School Diploma -
Fairfield Ludlowe HighSchool
Osha 30 Hour
Hazmat 40 Hour
Forklift 30 Hour
CDL License
Mine and Safety Certification
Confined Space License
Heavy Rigging License
NCCCO Cranes License
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