Sheena Niles
Spencerville,IN
Summary
Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue.
Well-organized record keeper with good schedule management and relationship-building abilities. Certified Cosmetologist with extensive customer service background. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
12
12
years of professional experience
Work History
Small Business Owner
The Art Loft LLC
Fort Wayne, IN
10.2017 - 12.2020
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Promoted business via social media to generate leads and maximize brand identity.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored team of employees through effective recruitment, hiring and goal setting methods.
- Provided elite customer service to customers by resolving escalated problems and calmly responding to shifting priorities.
Cosmetologist
The Basement Hair Studio
Fort Wayne, IN
02.2011 - 02.2014
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Created memorable customer experiences by including special services such as head and neck massages during appointments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Data Entry
USPS
Fort Wayne, IN
08.2007 - 07.2010
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Performed more than 9,000 hourly 10-key actions while maintaining 96% error rate.
Activities Assistant
Golden Years Residential Care Facility
Fort Wayne, IN
06.2004 - 08.2007
- Scheduled movies, entertainment and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
Education
License of Cosmetology - Cosmetology
Rudaes Beauty School
Fort Wayne, INBachelor of Science - Psychology
IPFW
Fort Wayne, INSkills
- New Business Launch
- Team Leadership
- Sales
- Budgeting
- Scheduling
- Invoicing
- Inventory Control
- Staff Management
- Business Operations
- Employee Training
- Social Media
- Program Optimization
- Employee Motivation
Volunteering
I have been a Girl Scout volunteer for 8 years. I served as Jackson Twp 4-H representative for 5 years. I have coached multiple children's soccer and softball teams.
Timeline
Small Business Owner
The Art Loft LLC
10.2017 - 12.2020
Cosmetologist
The Basement Hair Studio
02.2011 - 02.2014
Data Entry
USPS
08.2007 - 07.2010
Activities Assistant
Golden Years Residential Care Facility
06.2004 - 08.2007
License of Cosmetology - Cosmetology
Rudaes Beauty School
Bachelor of Science - Psychology
IPFW