Jonathan Lankenau
Livermore,CA
Summary
Dynamic and results-driven professional with experience at Lexus of Pleasanton, excelling in customer assistance and problem-solving. Proven ability to enhance team efficiency and foster positive relationships, while maintaining high standards of service. Skilled in heavy lifting and effective communication, ensuring a seamless customer experience and operational excellence.
Overview
4
4
years of professional experience
Work History
Service Assistant
Lexus of Pleasanton
Pleasanton, CA
10.2024 - Current
- Greet customers and document complaints
- Support customers in detailing problems to service advisors.
- Park and Retrieve cars for advisors and mechanics.
- Ensured shop and service drive were properly closed.
- Facilitated start of workday by preparing shop and service drive.
- Work with teammates to work efficiently throughout the day
Sales Associate
Jamba Juice
Livermore
10.2021 - 02.2022
- Talked to customers as soon as they walk in
- Learned how to use all the machine safely so I could stay injury free
- Maintained a clean and organized work environment
- Communicate with other team members to optimize workflow
- Maintained a friendly and upbeat attitude
Team Lead
Jamba Juice
Livermore
01.2024 - 09.2024
- Led team meetings to align on project goals and streamline communication.
- Trained new team members on processes and best practices for efficiency
- Facilitated conflict resolution among team members to enhance collaboration.
- Closed and opened the store making sure all of the funds were accounted for
- Runs to the store or other locations if low on supply
Education
High School Diploma -
Livermore High School
Livermore, CA06.2033
Skills
- Customer assistance
- Verbal and written communication
- Hospitality
- Customer service
- Heavy lifting
- Relationship building
- Problem-solving
- Cleaning
Timeline
Service Assistant
Lexus of Pleasanton
10.2024 - Current
Team Lead
Jamba Juice
01.2024 - 09.2024
Sales Associate
Jamba Juice
10.2021 - 02.2022
High School Diploma -
Livermore High School