Jonathan Leonard
Portsmouth,NH
Summary
Encouraging multi-unit manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
District Manager
Ocean State Job Lot
01.2022 - Current
- Spearhead management of district-wide sales team covering 10 stores in two states, focusing on developing internal operations and establishing performance standards across district
- Led recovery of up to 3 failing stores, restructuring operations and retraining staff to meet individual performance, store performance, and management improvement standards
- Supervise district's supply chain logistics, working with third-party vendors and store managers to ensure that all stores are adequately stocked
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
Services District Leader
Ulta Beauty
10.2021 - 01.2022
- England Market MA/ME, Coordinated business leadership processes on-site across New England Market, including working with store managers to try to raise sales performance by 10% within four months
- Coordinated audit operations for $30 million business district, including reports on individual location performance used to coordinate company-wide business development
- Building teams that embodies Ulta Beauty's culture, delivering exceptional service and modeling on-brand, Ulta Beauty behaviors
- Routinely review and interpret financial and operational reporting
- Identify underperforming metrics and develop strategies that leverage company programs, tools and resources to improve
- Act as Subject Matter Expert (SME) and support partner to SMs and GMs within their district
Services District Leader
Ulta Beauty
06.2018 - 07.2021
- Consistently deliver sales growth in hair, skin, brow and make-up services with in 12 stores.
- Inspire and influence team of Services Managers (SMs) and General Managers
- Developed training programs that help staff members learn to better manage inventories and improve customer service, leading to district-wide 22% increase in sales
- Planned and managed special events and sales on district level, providing boost in revenue per year
- Additional
Education
High School Diploma -
North Davidson High School
Welcome, NC05.2001
Skills
- Strategic Planning
- Market Research
- Multi-Unit Management
- Revenue Generation
- Profitability Optimization
- Workforce Development
- Budget Management
- Staff Recruiting
- Business Development
- Project Management
- Financial Management
- Operations Analysis
Timeline
District Manager
Ocean State Job Lot
01.2022 - Current
Services District Leader
Ulta Beauty
10.2021 - 01.2022
Services District Leader
Ulta Beauty
06.2018 - 07.2021
High School Diploma -
North Davidson High School
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