Jonathan Minor
Dallas
Summary
Professional with strong leadership and planning abilities developed over 20 year career. Robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
22
22
years of professional experience
Work History
Front Office Manager
Sonesta ES Suites Dallas Central
09.2023 - 12.2025
- Monitored office inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Supervised and trained front office staff, enhancing team performance and service delivery.
- Implemented procedures to optimize guest satisfaction and address feedback effectively.
- Coordinated with housekeeping and maintenance departments to resolve guest issues promptly.
- Monitored financial transactions at the front desk, maintaining accuracy in billing processes.
- Oversaw inventory management of front desk supplies, ensuring adequate stock levels at all times.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Cultivated professional relationships with guests through active response, dedicated assistance, and improving customer retention.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Front Desk Manager
Wingate By Wyndham Richardson / Dallas
08.2013 - 09.2023
- Assisted guests at check-in, providing information on various services within the hotel.
- Managed team of three front desk agents, supervising personnel in issue resolution and data process link through Opera Express OS.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Trained and mentored front desk staff on customer service best practices and hotel policies.
- Evaluated front desk workflows, identifying opportunities for process enhancements and training needs.
- Collaborated with housekeeping and maintenance staff to address room issues quickly, maintaining a high level of guest satisfaction.
- Maintained accurate records of daily transactions, including cash drawer reconciliation at the end of each shift for financial accountability purposes.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
Front Desk Supervisor
Doubletree By Hilton Dallas/Richardson
09.2010 - 08.2013
- Coordinated activities of operations and provided training to improve skills.
- Collaborated with staff members through learning OnQ OS
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided concierge services for guests as needed.
- Managed customer complaints and rectified issues to complete satisfaction.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Front Desk Supervisor
Holiday Inn Express Addison
01.2004 - 09.2010
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Promoted loyalty by signing customers up for the Intercontinental Rewards program and encouraged repeat stays through exceptional service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Set guest and group reservations and processed check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, and entertainment.
- Assisted with administrative tasks.
- Managed reservations using property management system, optimizing room assignments and availability.
Education
High School Diploma -
Hillcrest High School
Dallas, TX4 1997
Some College (No Degree) - Information Technology
Brookhaven College
Dallas, TXSkills
- CRM and office management software
- Cash transactions
- Customer relations
- Hospitality services
- Microsoft Office
- Process improvements
- Data entry
- Invoicing and billing
- Skilled in Opera PMS
- Administrative skills
- Inventory control
- Effective multitasking
- Workflow optimization
- Customer service
Timeline
Front Office Manager
Sonesta ES Suites Dallas Central
09.2023 - 12.2025
Front Desk Manager
Wingate By Wyndham Richardson / Dallas
08.2013 - 09.2023
Front Desk Supervisor
Doubletree By Hilton Dallas/Richardson
09.2010 - 08.2013
Front Desk Supervisor
Holiday Inn Express Addison
01.2004 - 09.2010
Some College (No Degree) - Information Technology
Brookhaven College
High School Diploma -
Hillcrest High School