Jonathan Mitchell
Virginia Beach,VA
Summary
Highly motivated and hardworking individual with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills while being skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Property Adjuster
USAA
Chesapeake, VA
05.2023 - Current
- Proactively managed assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
- Determine and negotiate complex claims settlement within authority limits. Develop recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes
- Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims
- Maintains accurate, thorough, and current claim file documentation throughout the claims process
Project Manager
Rainbow International of Norfolk
Norfolk, VA
10.2022 - 04.2023
- Oversee restoration projects from beginning to end
- Prepares/reviews documentation to include notes, photos, and documents according to company policies and procedures
- Supervises sub-contractors or in-house carpenters assigned to the job
- Completes assigned jobs according to company processes, and maintains quality control within the budget of each job
- Inspect and scope jobs onsite- Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the project
- Perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
Adjuster
Johns Eastern Company
Norfolk, VA
01.2021 - 09.2022
- Helping people after an insurance loss, by providing a link between policyholders and their insurance carriers through communication and timely reporting
- Inspecting properties and locations in the field, to secure photographs, measurements, and information
- Investigating claim causation details and reaching agree settlements between parties
- Interviewing policyholders, claimants, and witnesses
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
Associate Client Support Consultant
ADP
Norfolk, VA
06.2018 - 12.2019
- Serve as a consultant using provided policies to support and resolve clients' issues in order to organize and manage an ongoing caseload
- Consistently update data and complete detailed and timely documentation for assigned caseload
- Demonstrate organizational skills in the form of multi-tasking, setting priorities, and following up in a timely manner while utilizing the latest web technologies and various operating systems
- Build strong rapport with clients to exceed their expectations and ensure they understand their rights and responsibilities while being enrolled in the company's payroll services
- Prepare and monitor reports to assist with managing caseload
- Answer all inquiries regarding clients' tax filings and reporting
- Setup voluntary deductions as well as garnishments and tax liens for clients' employees
- Regularly study policies, procedures, and laws to remain in compliance with federal and state tax laws and extend this information to the clients when necessary
Education
Bachelor of Science - Mass Communications
Virginia State University
Petersburg, VA05.2014
Skills
- Verbal and Written Communication
- Customer Relationship Management
- Project Management
- Xactimate Specialist
- Property Damage Assessment
- Relationship Building
Timeline
Property Adjuster
USAA
05.2023 - Current
Project Manager
Rainbow International of Norfolk
10.2022 - 04.2023
Adjuster
Johns Eastern Company
01.2021 - 09.2022
Associate Client Support Consultant
ADP
06.2018 - 12.2019
Bachelor of Science - Mass Communications
Virginia State University