Jonathan Moreno
Montclair,VA
Summary
I am a competent Functional Applications Specialist I well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Functional Applications Specialist I
Fairfax County Public Schools
2017.12 - Current
- Serve as a back-up to Functional Applications Specialist II
- First line of troubleshooting technology issues for the department of Human Resources
- Changed backup tapes for servers twice a week, also mounted a new server that is going to replace 3-4 other servers
- Responsible for keeping track of server back-up tapes, replacing, and reporting hardware failures in server room as needed
- Responsible for configuring and maintaining mobile charging carts for laptops and iPads
- Responsible for updating technology equipment and disposing or donating older equipment to other departments/schools
- Responsible for maintaining technology equipment for the department
- Responsible for purchasing and maintaining toner cartridges for copiers, network printers and desktop printers for Human Resources and Payroll staff
- Point of contact for external vendors to address technology needs such as repairs, purchases and setting up new equipment
- Responsible for working with different departments to complete technology projects
- Formatted hard drives from desktops and laptops to get them ready to be donated or disposed of
- Trained Principals and Assistant Principals on how to use Skype and how to troubleshoot errors within Skype
- Responsible for maintaining user and group security for network resources
- Granting permissions to different users depending on their job title and responsibilities
- Troubleshooting Network and Local printers when they go down or go offline
- Changing toner, changing Maintenance Kits, changing waste toner bottles, changing print/copy/scanner setting for the convenience of the users
- Installing Network and Local Printers and making sure users could print to the printers
- Backing up address books from old printers to add to the new printer, adding people to scanner address book
- Troubleshooting applications when they fail or are unresponsive
- Setting up computers at users' desk and making sure all their files and important information is transferred from their old computer to their new computer
- Such as moving their files and documents from their C: drive to their H: drive and moving their personal folders on outlook to their H: drive
- Setting up different profiles on users' outlook corresponding to their permissions
- Troubleshooting desk phones when they are unresponsive or frozen
- Help download necessary software on users' computer from our shared drive or from the manufacture's website, download necessary drivers to desktops and laptops such as processor driver's computer BIOS drivers, video drivers, audio drivers, hardware drivers
- Set up Skype interviews for the School Board Panel and help set up 6 different Skype accounts on laptops for them to be used in Principal Pool interviews
- Point of contact for all phone (cellular and IP Phone) requests
- Troubleshooting and updating the latest software on iPads and getting them setting them up for users, job fairs and connecting them to the Network
- Troubleshooting different equipment in different conference rooms and setting up A/V equipment for presentations and interviews
- Helping set up and troubleshoot scanners at users' desk and download necessary software for the scanners from the shared drive
- Help set up a desktop and a laptop to test a new IT image that has Office 365 to see if it's compatible with the database that users' use on a day-to-day basis
- Upgrading all of HR users' desktops, so everyone will be running on Win 10, MS Office 365
- Responsible for assisting users with their computer issues via tickets using a ticketing system (BMC Remedy), phone calls and emails.
Bank Teller
CAPITAL ONE BANK
2016.06 - 2017.11
- Help customers make deposits, withdrawals, transfers, payments, receiving mail deposits, selling cashier checks, redeeming saving bonds, using a TCR
- Walking customers through the process of applying for a credit card
- Answering questions over the phone and in person, helping scan documents to different departments
- Lobby leadership, helping customers in the lobby with application issues on their phones
- Helping customers with their finances, refer customers to other bank services like platform
- Working with large amounts of cash and helping process everything in the ATMs
- Complying with Bank operations and securities; maintaining customer confidence and protect bank operations
- Contribute in team effort by helping set up for events and helping finish group projects
- Taking on responsibility in a certain areas like customer service and making sure to check up on everyone and coach when coaching is needed
- Crossed trained helping customer on platform side when bankers are busy
- Helping customers apply for credit cards, online banking, helping customers call the credit card department when customers need help with a credit card problem
- Troubleshoot TCR when they would act up and start freezing
- Working closely with IT Service Desk in trouble shooting frozen and unresponsive applications
- Troubleshooting printers when they would stop working or go offline
- Helping set up local printers and making sure coworkers could print to them
- Helping troubleshoot phone systems when they would go down.
A/V Technician (Volunteer Work)
PALMERA PRODUCTIONS
2013.06 - 2017.01
- Install, adjust, and operate electronic equipment to record, edit, and transmit radio and television programs, motion pictures, video conferencing, or multimedia presentations
- Diagnose and resolve media system problems
- Switch sources of video input from one camera or studio to another, from film to live programming, or from network to local programming
- Mix and regulate sound inputs and feeds, or coordinate audio feeds with video feed
- Compress, digitize, duplicate, and store audio and video data
- Perform minor repairs and routine cleaning of audio and video equipment
- Notify supervisors when major and minor equipment repairs are needed
- Design layouts of A/V equipment and perform upgrades and maintenance
- Conduct training sessions on selection, use, and design of audiovisual materials and on operation of presentation equipment
- Determine formats, approaches, content, levels, and mediums of effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training
- Obtain, set up, and load videotapes for scheduled productions or broadcasts
- Record and edit audio material such as movie soundtracks and audio productions, using audio recording and editing equipment
- Construct and position properties, sets, lighting equipment, and other equipment
- Produce rough and finished graphics and graphic designs using Adobe suite
- Produced professional recordings
- Performed audio and video installations in various facilities and venues.
US Patent and Trademark Office (USPTO), Office of the General Counsel
URBAN ALLIANCE PAID INTERN
2015.01 - 2015.08
- Interned part-time during the school year and full-time during the summer in a professional environment
- Used various amounts of resources to update important books
- Transferred data from different websites onto Excel and Microsoft Office
- (Microsoft Word/PowerPoint) Presented my experience to various amount of people and managers
- Packaged books and sent them to different departments
- Interacted with different types of people such as of a different race, age, and different job titles
- (From Electrical engineers to Legal attorneys) Attended weekly professional development workshops with topics ranging from networking to financial literacy, to business etiquette
- Delivered a 5-7-minute PowerPoint presentation reflecting on my internship experience to a panel of judges.
Education
High School Diploma -
TC Williams High School
Virginia, United States06.2015
Skills
- Able to work in a fast-paced environment and multitasking abilities
- Able to take orders and adapt to a new environment
- Group oriented
- Bilingual (English/Spanish)
- Great communication skills
- Experience in customer service
- Experience in sales
- Experience using computers (Excel, Microsoft Office, Logic Pro, Adobe Suite)
- Quick learner and willing to learn
- Up-selling and Cross-selling
- Attention to detail, financial Skills, Financial Software and Documentation skills
- Software Upgrades
- Report Preparation
- Friendly and Patient
- Hardware and Software Configuration
- Tracking and Documentation
- Hardware Configuration
- Collaborative Team Player
- Security Protocols
- Staff education and training
- User Support
- Problem-Solving
- Call Center Operations
- Customer Service
- Help Desk Support
- Hardware and Software Repair
Certification
CompTIA Security + 03/2024
Timeline
Functional Applications Specialist I
Fairfax County Public Schools
2017.12 - Current
Bank Teller
CAPITAL ONE BANK
2016.06 - 2017.11
US Patent and Trademark Office (USPTO), Office of the General Counsel
URBAN ALLIANCE PAID INTERN
2015.01 - 2015.08
A/V Technician (Volunteer Work)
PALMERA PRODUCTIONS
2013.06 - 2017.01
High School Diploma -
TC Williams High School