Jonathan O'Leary
Certified Pharmacy Technician
Macon,GA
Summary
Highly-motivated and responsible team leader with a high standard of performance and compliance in helping to develop and use best practices. Excellent strategist, quickly identifying problem areas and providing efficient solutions. Communicates proactively in a clear and concise manner, coordinating with cross functional teams to meet customer needs. Accomplished Certified Pharmacy Technician with over 13 years of experience in retail, compounding and specialty pharmacy environments. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and pharmacists to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
Northside Hospital
04.2022 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaborated with oncologist and nursing staff to provide specialty oral chemotherapy treatment to patients.
- Assisted Northside Hospital's financial assistance department to find grants, foundations and PAPs to ensure patients could afford their treatment.
Certified Pharmacy Technician
Grave's Pharmacy
07.2021 - 04.2022
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician, CPhT
Kroger Pharmacy
09.2012 - 04.2021
- Apply critical thinking skills to complex issues to achieve efficient resolution for customers and customer-facing colleagues
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Nominated by senior manager to represent team in meetings to provide executive leaders with feedback for improvement
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Applied and Health Science -
Skills
- Critical Thinking
- Attentive to detail
- Able to Master New Skills Quickly
- Process Improvement
- Creative Problem-Solving
- Interpersonal skills
- Proficiency in Microsoft Applications
- Pharmacist support
Websites
Certification
Certified Pharmacy Technician, CPhT
Timeline
Certified Pharmacy Technician II - Northside Hospital
04.2022 - Current
Certified Pharmacy Technician - Grave's Pharmacy
07.2021 - 04.2022
Certified Pharmacy Technician, CPhT - Kroger Pharmacy
09.2012 - 04.2021
Middle Georgia State University - Associate of Applied and Health Science,