Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Ortiz

Pembroke Pines

Summary

Proven leader with extensive experience at Walgreens, adept in customer service and conflict resolution. Excelled in employee training, enhancing team performance and customer satisfaction. Implemented efficient cash handling and inventory management, significantly reducing discrepancies. Skilled in fostering a positive work environment and streamlining operations for optimal efficiency.

Overview

5
5
years of professional experience

Work History

Shift Lead

Walgreens
11.2022 - 11.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Inventory Specialist

Walgreens
05.2022 - 11.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Cashier

Walgreens
11.2019 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associate of Arts - Graphic Design

Broward College
Fort Lauderdale, FL
06-2028

High School Diploma -

Charles W Flanagan High School
12800 Taft St, Pembroke Pines, FL, 33028
06-2019

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Cash handling

Timeline

Shift Lead

Walgreens
11.2022 - 11.2024

Inventory Specialist

Walgreens
05.2022 - 11.2022

Cashier

Walgreens
11.2019 - 05.2022

Associate of Arts - Graphic Design

Broward College

High School Diploma -

Charles W Flanagan High School

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