Jonathan Pence
Taylorsville,KY
Summary
Hardworking employee enthusiastic about learning the truck driving field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Internet Repair Rep 1
Charter Communications, Time Warner Cable
10.2019 - 03.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Walmart
11.2012 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Science - Information Technologies, Computer Sciences
Jefferson Community And Technical College
Louisville, KY05.2019
Skills
- Calm and Professional Under Pressure
- Customer Satisfaction
- Safety Protocols
- Operational Efficiency and Safety
- Safe Driving Techniques
- Time Management
- DOT Requirements
- CDL License
Additional Information
I have also gone to a CDL school, Truck America Training of KY. I graduated with a GPA of 3.9/4.0 (they don't give exact GPA, but I know I did really well) and got their "Big Dog" hat when i graduated. The only drivers to get the Big Dog hat are those that had an excellent GPA and passed the state test for their CDL on the first try. I started that school in 05/2023 and graduated on 06/2023.
Timeline
Internet Repair Rep 1
Charter Communications, Time Warner Cable
10.2019 - 03.2023
Cashier
Walmart
11.2012 - 10.2019
Associate of Science - Information Technologies, Computer Sciences
Jefferson Community And Technical College
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