JONATHAN PIERRE
Fort Lauderdale,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Tallent Liquors
Fort Lauderdale, FL
08.2021 - Current
- I was in charge of assisting customers and selling products to them, as well as keeping the place clean and safe.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Call Center Representative
Nations Benefit
Fort Lauderdale, FL
12.2023 - 01.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Warehouse Fulfillment Associate
Amazon
Fort Lauderdale, FL
09.2021 - 03.2022
- Reported any damaged items immediately upon receipt to supervisor.
- Ensured all safety precautions were observed when operating machinery and handling materials.
- Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts.
- Communicated effectively with coworkers, supervisors, customers, vendors. regarding order status, issues.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Organized warehouse shelves, racks, and bins according to product codes.
- Picked orders for shipment accurately and efficiently utilizing RF scanners.
Door Host
Walmart
Fort Lauderdale, FL
08.2020 - 08.2021
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Provided assistance to guests with disabilities or special needs.
- Greeted and welcomed guests to the establishment.
- Checked customers receipts and made sure all items was paid for.
Education
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL06-2020
Skills
- Cash Handling
- Customer Service
- Complex Problem-Solving
- Organizational Abilities
- Written and Verbal Communication
- Proficient in Microsoft Office
- Quality Assurance
- Haitian-Creole Fluency
- Loading and Unloading
- Health and Safety Regulations
- Cleaning and Organizing
- Microsoft Outlook
Certification
- Certified in Microsoft Word, Excel and PowerPoint
- Certified in Adobe Photoshop
Languages
- Haitian Creole
- English
Hobbies and Interests
- Automobile
- Investing
- Playing Basketball
- Music
Languages
Haitian Creole
Native/ Bilingual
Timeline
Call Center Representative
Nations Benefit
12.2023 - 01.2024
Warehouse Fulfillment Associate
Amazon
09.2021 - 03.2022
Cashier
Tallent Liquors
08.2021 - Current
Door Host
Walmart
08.2020 - 08.2021
High School Diploma -
William H. Turner Technical Arts High School
- Certified in Microsoft Word, Excel and PowerPoint
- Certified in Adobe Photoshop
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