Jonathan Popoca
Garland,TX
Summary
Being an Assistant Manager at Little Caesars Pizza and Sales Associate at AutoZone, adept in customer service and problem-solving. Enhanced customer satisfaction and great team collaboration. Skilled in cash handling accuracy and conflict resolution, ensuring operational excellence and positive customer experiences. Proven track record of improving service quality and managing financial transactions with precision.
Overview
2
2
years of professional experience
Work History
Sales Associate
AutoZone
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
Little Caesars Pizza
11.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Conflict Resolution
- Store Opening and Closing
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate - AutoZone
05.2024 - Current
Assistant Manager - Little Caesars Pizza
11.2022 - 12.2023
North Garland High School - ,