Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jonathan Ramirez

Lancaster,PA

Summary

Energetic and successful Supervisor with a proven track record of motivating teams and fostering positive dynamics to achieve aggressive goals. Committed to cultivating an open and communicative culture that empowers every employee to contribute to the company's success. Experienced Closing shift supervisor overseeing high-volume, fast-paced retail closing shifts. Adaptable to shifting priorities and rapid change to enhance products, services, and customer satisfaction. Dedicated to following established closing operating procedures to protect assets and ensure employee safety.

Overview

6
6
years of professional experience

Work History

Supervisor

Sheetz Inc.
03.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new employees on company policies, procedures and work ethics
  • Delegated tasks to team members according to individual strengths.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.

Kitchen Manager

Villa Nova West
05.2021 - 03.2024
  • Maintained attention to detail during food preparation and kitchen management, ensuring a safe and clean work environment
  • Adapted quickly to diverse task and roles as necessary in order to promote exceptional service
  • Cultivated excellent customer service skills, responding to specific costumer needs as it pertained to food preparation contributing to a satisfying experience
  • As part of a small team, I frequently took the lead in managing and operating the entire kitchen
  • Excelled in a team-oriented setting while building effective communication skills, building a positive relationship with those around me
  • Skilled and capable of maintaining composure during fast-paced work environments, ensuring customer satisfaction
  • Coordination of kitchen inventory and resources
  • Handled restocking of food items as needed
  • Experienced with all aspects of kitchen operations including Prepping, Cooking, and Closing.

Clean-up Crew-Member/Driver

Dream Exteriors
08.2020 - 05.2021
  • Responsible for the safe and efficient transport of materials and crew in company vehicles
  • Tasked with organizing and maintaining the company inventory of tools, supplies, ETC
  • Enhanced team coordination through clear and concise communication with other team members.

Dishwasher

Cura
09.2019 - 08.2020
  • Ensured the highest standards of cleanliness and sanitation in kitchenware and dining utensils
  • Streamlined the dish washing process through effective organizational skills and time management.

Circulation Clerk/maintenance

Lancaster Public Library
05.2018 - 08.2019
  • Demonstrated proficient computer skills to manage accounts and assist with digital resources.

Education

J.P. McCaskey High School
06.2011

Skills

  • Time management
  • Retail Inventory Management
  • Decision-making capabilities
  • Employee Evaluation
  • Employee Training
  • Organizational Skills
  • Team Collaboration
  • Communication Expertise
  • Computer Literacy
  • Customer Service Skills
  • Adept problem-solving

Hobbies and Interests

  • Card and Board Game Enthusiast
  • Crocheting(Amigurumi)
  • Mental Health Awareness
  • Cosplay

Timeline

Supervisor

Sheetz Inc.
03.2024 - Current

Kitchen Manager

Villa Nova West
05.2021 - 03.2024

Clean-up Crew-Member/Driver

Dream Exteriors
08.2020 - 05.2021

Dishwasher

Cura
09.2019 - 08.2020

Circulation Clerk/maintenance

Lancaster Public Library
05.2018 - 08.2019

J.P. McCaskey High School

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Jonathan Ramirez