Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Robles Cabanas

Houston

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Donut Hole. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for maintaining an inviting checkout environment while efficiently processing transactions and resolving inquiries, fostering loyalty and repeat business.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Donut Hole
02.2023 - 06.2025
  • Supervised daily cash register operations to ensure accuracy and efficiency.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Cashier

Pappa Geno's
09.2020 - 02.2021
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Assisted customers with inquiries, providing information on products and services offered.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Resolved customer complaints promptly, improving overall satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Scanned items and bagged purchases while promoting additional store offerings to customers.

Education

High School Diploma -

Waltrip High School
Houston, TX

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Cash register operation
  • Heavy lifting
  • Merchandise stocking

Languages

Spanish
Native or Bilingual

Timeline

Cashier Team Lead

Donut Hole
02.2023 - 06.2025

Cashier

Pappa Geno's
09.2020 - 02.2021

High School Diploma -

Waltrip High School

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