Jonathan Rodriguez
San Antonio,TX
Summary
Proven track record in enhancing customer loyalty and streamlining delivery processes at Ramco Logistics Solutions Amazon. Excelled in customer service and time management, significantly improving satisfaction and efficiency. Demonstrated expertise in safe driving and teamwork, adept at handling high-stress situations and heavy lifting with professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Ramco Logistics Solutions Amazon
08.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Walgreens
05.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Class A Commercial Drivers License
Roadmasters Driving School
07.2022
Skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Safe Driving
- Heavy Lifting
Timeline
Delivery Driver
Ramco Logistics Solutions Amazon
08.2020 - Current
Customer Service Representative
Walgreens
05.2018 - 07.2020
Class A Commercial Drivers License
Roadmasters Driving School
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