Jonathan Salcedo
South Fort Worth,Tx
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Texas Collison Center
03.2023 - Current
- State Farm insurance assigned account estimator
- State Farm metrics are number 1 in the company for my location
- Also, my location is top shop in the zip code
- Very knowledgeable with other insurance partners
- Up to date with insurance requirements in order to write collsion repair estimates for various accounts.
General Manager
Service King Collision
03.2022 - 03.2023
- Oversaw day to day operations for collison center that employed 15 to 18 teamamtes
- In charge of production for multiple departments in shop
- Conducted and attended regular meetings at center
- Also participated in regular ZOOM meetings for management and insurance partners to dicuss metrics and operations
- Attended via ZOOM and graduated from University of Texas Dallas for a 8 week management training program
- Top Shop Winner for Quarter 2.
Assistant Manager
Service King Collsion
01.2022 - 03.2022
- Assisted General Manager and Production in daily duties in collision center
- Communicated with insurance partners when questionable damages or unsual situations arose with cusomers at shop
- Assisted teammates in shop when help was needed
- Facilitated communication beteween the team to reduce shop stopage and maintan good flow day to day.
Service Advisor
Service King Collsion
11.2021 - 01.2022
- Insurance Estimator for USAA, State Farm and other insurance partners
- Repsonsible for diagnosing damages for customers vehicles at shop while maintaning insurance compliances and metrics at a high standard.
Manager
Fix Auto
02.2021 - 11.2021
- Genral Manager for collsion Center which averaged $500 - $700 monthly revenue
- Oversaw staff of greater than 15 employees
- Maintained Insurance metric numbers above goal during time as shop manager.
Service Advisor
Service King Collision
01.2017 - 02.2021
- Morgan Award Runner up 2018
- 25+ top 10 monthly finishes in Service Advisor report in California
- 2 of the 15 were 1st place finishes
- Q2, Q3, Q4 OF 2017, Q1, Q2, Q3 of 2018 1ST place Top Shop Winner
- Multiple Yelp reviews from customers
- Supported multiple shops in San Diego and Denver, CO during Hail storms
- Trained Parts Managers
- Conducted LYNC meetings for Service Advisor Internship Program
- Assistant Manager Runner Up.
Parts Manager
Service King Collision Repair
05.2016 - 01.2017
- Parts Manager for repair center which averaged 320k to 375k monthly
- Ordered, managed and distributed parts
- Ordered shop materials for painter, techs as needed
- Posted parts and sublet work invoices daily in order to provide accurate numbers for production and manager meetings
- Occasionally picked up parts or materials depending on urgency
- Consistent communication with vendors and writers in order to minimize inaccuracies in delivery times and delivered parts
- Assisted GM in Hazard Waste compliances to stay current with audits.
Education
No Degree - School of Management
The University of Texas At Dallas
Richardson, TX10.2022
Skills
- Bilingual
- Available to travel
- Excellent attendance and adherence to work schedule
- Estimating expert
- Dependable, hardworking, efficient and highly reliable
- Customer Service
- Service Writing
- Decision Making
- Labor Estimation
- Excellent Communication
- Team Leadership
- Operations Oversight
References
- Marc Milot, General Manager, 5 years, 619-629-1624
- Mike Lecoq, District Manager, 2 years, 817-5454-7019
- Tony Velarde. Sharp Business Supervisor, 8 years 619-651-6171
Timeline
Service Advisor
Texas Collison Center
03.2023 - Current
General Manager
Service King Collision
03.2022 - 03.2023
Assistant Manager
Service King Collsion
01.2022 - 03.2022
Service Advisor
Service King Collsion
11.2021 - 01.2022
Manager
Fix Auto
02.2021 - 11.2021
Service Advisor
Service King Collision
01.2017 - 02.2021
Parts Manager
Service King Collision Repair
05.2016 - 01.2017
No Degree - School of Management
The University of Texas At Dallas
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