Jonathan Sandoval
Norwalk,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Darden Restaurants
Norwalk
03.2021 - Current
- Provided informative assistance in addressing customer concerns regarding the menu, restaurant offerings, and promotional campaigns.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed strategies for problem solving and conflict resolution among team members.
Education
high school -
Norwalk High School
06.2023
Skills
- Reservations Management
- Telephone reception
- Team Collaboration
- Professional Appearance
- Customer Service
- Front of House Organization
- POS Software
- Strong interpersonal skills
- Event Planning Assistance
- Reservation coordination
- Takeout order processing
- Guest Relations
Certification
Food Handler Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Host
Darden Restaurants
03.2021 - Current
high school -
Norwalk High School