Jonathan Surprenant
New York Mills,NY
Summary
Strong problem-solving abilities, willingness to learn, and excellent communication skills. Well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Applegreen USA Welcome Center
11.2023 - 04.2024
- Improved profits by controlling costs without sacrificing service or overhead needs
- Assisted with recordkeeping, payroll administration and accounts payable
- Managed inventory levels to prevent stockouts or excessive waste
- Assisted General Manager in daily operations and decision-making processes
- Analyzed sales reports to identify trends, areas of concern, or opportunities for growth
- Ensured compliance with company policies, procedures, and regulations
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
10.2019 - 12.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues
- Supervised team of servers, bartenders, and kitchen staff in delivering excellent service
- Reviewed daily sales reports to identify trends or areas for improvement in overall business performance.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Cap 1 Lead Associate
Walmart
02.2019 - 01.2020
- Supervised stock crew associates in daily replenishment, storage management and merchandising
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Picked and packed order items.
Dietary Assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2019
- Maintained proper temperature of food during preparation and service
- Washed and sanitized dished, flatware, and glasses.
Education
High School Dipolma -
Thomas R Proctor High School
Utica, NY06.2019
Skills
- Team leadership strength
- Health and safety standards
- Inventory assessment
- Customer assistance
- Cash handling accuracy
- Customer service
- Team leadership
- Effective communication
Certification
ServSafe
Timeline
Assistant General Manager
Applegreen USA Welcome Center
11.2023 - 04.2024
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
10.2019 - 12.2023
Cap 1 Lead Associate
Walmart
02.2019 - 01.2020
Dietary Assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2019
ServSafe
High School Dipolma -
Thomas R Proctor High School
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