Jonathan Traugott
DuBois,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Advanced Auto Parts
Clarion, PA
01.2021 - 06.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Placed special orders or called other stores to find desired items.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Increased purchase amounts by cross-selling with similar products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Prepared merchandise for purchase or rental.
- Provided accurate information about products, prices and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Described merchandise and explained use, operation and care.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
Seasonal Service Worker
Jenks Township
Marienville, PA
06.2021 - 08.2023
- Answered customer inquiries regarding services and products.
- Performed preventive maintenance on vehicles and heavy equipment.
- Monitored weather conditions at job sites to determine appropriate action for continued work progress.
- Inspected finished projects for accuracy before signing off on completion paperwork.
- Organized supplies such as gravel, sand, asphalt mix, and concrete mix for use on job sites.
- Repaired roadway signs, fences and other structures.
- Erected signs and cones to divert traffic in active work areas.
- Communicated with supervisors regarding scheduling changes or project updates.
- Assisted in the construction, repair, and maintenance of roads and highways.
- Repaired potholes using cold patch asphalt material.
- Provided customer service to citizens regarding questions about road crews activities in their area.
- Accurately documented time worked and miles traveled while working with the road crew team.
- Followed all safety protocols while operating road crew equipment or vehicles.
- Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
- Maintained cleanliness of work site by removing debris from roadway surface.
- Adhered to local laws when performing tasks related to road construction or repairs.
- Set up warning signs around work areas in order to alert drivers of potential hazards ahead.
- Cleared snow, ice and other debris from highways to maintain road safety.
- Responded quickly and efficiently to emergency situations involving roadway damage or accidents.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Wildlife Biology
Penn State
DuboisSkills
- Problem-Solving Skills
- Guest Relations
- Reliable and Punctual
- Money Handling
- Written and Oral Communication Skills
- Customer Service
- Professional Demeanor
Certification
- Currently Serving in the Army National Guard- certified Medic and EMT
Timeline
Seasonal Service Worker
Jenks Township
06.2021 - 08.2023
Sales Associate
Advanced Auto Parts
01.2021 - 06.2024
Bachelor of Science - Wildlife Biology
Penn State