Jonathan Valdez
Roslindale,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking professional committed to providing outstanding customer service and assistance. Can prioritize projects and multitask effectively to achieve project goals. A detail-oriented team player with expertise in team leadership, offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Dedham Savings
01.2023 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
Customer Service Representative
Dedham Savings
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Campus Ministry Intern
Iona University
09.2019 - 05.2020
- Strengthened campus ministry community through the organization of various events, retreats, and service projects.
- Implemented creative worship experiences that allowed students to connect with God in unique ways.
- Supported administrative tasks such as event planning, budget management, and record keeping, ensuring smooth ministry operations.
Cashier
Village Market
03.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Iona University
New RochelleHigh School Diploma -
Catholic Memorial High School
Boston, MA05.2018
Skills
- Strategic Planning
- Facility Maintenance
- Policy Updates
- Interviewing
- Relationship Building
- Customer Service
- Project Coordination
- Effective Communication
- Time Management
- Goal Setting
Languages
Spanish
Limited Working
Certification
-Digital Brand Ambassador at Dedham Savings
-Part of the multicultural committee at Dedham Savings
Timeline
Branch Supervisor
Dedham Savings
01.2023 - Current
Customer Service Representative
Dedham Savings
01.2022 - Current
Campus Ministry Intern
Iona University
09.2019 - 05.2020
Cashier
Village Market
03.2018 - 02.2019
Iona University
High School Diploma -
Catholic Memorial High School
-Digital Brand Ambassador at Dedham Savings
-Part of the multicultural committee at Dedham Savings
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