Jonathan Valenzuela
Nogales,AZ
Summary
Results-oriented professional with extensive experience in banking operations and team development. Skilled in problem-solving and customer service, contributing to improved satisfaction and operational efficiency.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
Nogales, AZ
10.2022 - Current
- Managed daily branch operations, ensuring compliance with policies and procedures.
- Assisted in staff training and development, contributing to increased team effectiveness.
- Monitored customer service interactions, providing feedback that led to improved customer satisfaction.
- Assisted in staff training and development to enhance team performance.
- Managed cash shipments and deliveries, ensuring accurate documentation and secure handling of funds.
Supervisor
Forever 21
Nogales, AZ
10.2020 - 10.2022
- Supervised sales associates, ensuring smooth daily store operations
- Delegated daily tasks and assigned employees to optimize sales floor coverage
- Resolved customer concerns and complaints, enhancing customer satisfaction
Education
High School Diploma -
Nogales High School
Nogales, AZSkills
- Operations management
- Financial services
- Team development
- Cash management
- Customer service
- Problem-solving abilities
Languages
English
Spanish
Timeline
Assistant Branch Manager
First Convenience Bank
10.2022 - Current
Supervisor
Forever 21
10.2020 - 10.2022
High School Diploma -
Nogales High School