Summary
Overview
Work History
Education
Skills
Skillsandcertificates
Timeline
Generic

Jonathan Vasquez

Somerton,Arizona

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills Able to work at a fast pace and with others Knowledge of Auto electrical systems, Engine rebuilding, and Transmissions Mount and balance tires at a fast pace Certificate of Completion if Valvoline Motor Oil Basics Certificate of Auto Brakes and Suspensions Certificate of Computer and Engine Diagnostics Basic electrical knowledge with multimeters, oscilloscopes, power probe and test lights Knowledge in google docs spreadsheets Knowledge in microsoft word and excel Customer Service Team Building Maintenance and Repair Analytical Fluent in spanish and english

Overview

10
10
years of professional experience

Work History

Service Advisor

Sonsray Machinery
Yuma, AZ
07.2022 - Current
  • Handled telephone inquiries regarding appointments and work in process.
  • Answered phone calls, and responded to questions and concerns.
  • Explained the amount for expected services, and provided detailed answers to customer questions.
  • Calculated materials, supplies, and labor costs to develop estimates and prepare work orders.
  • Collected deposits or payments and arranged for billing.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Recommended additional, useful services to customers, to increase overall sales.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties, and determined requirements for coverage.
  • Examined records and papers to verify warranty and service contract coverage.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Contacted customers about potential service upgrades, new PM services, and account changes.
  • Updated GPS system with order specifics, customer details, preferences, and billing information.

Dasher, DoorDash
Yuma, Arizona
02.2022 - Current
  • Delivered food and other items in a timely manner while maintaining the highest customer service standards
  • Drove own vehicle or used company provided vehicle to deliver orders, following all applicable laws and regulations regarding commercial driving privileges
  • Maintained clean and well-maintained vehicles at all times, including checking fluid levels, tire pressure, etc., as appropriate for the weather conditions
  • Followed all safety procedures when loading/unloading deliveries from vehicle and during delivery route travel (e.g., securing loads)
  • Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed

Diesel Mechanic

Yuma School District One
Yuma, Arizona
09.2021 - Current
  • Maintain bus fleet up to state standards
  • Perform maintenance on blue bird and international buses
  • Perform repairs such as belts, alternators, air system, brakes and turbos
  • Perform road calls to out of town buses
  • Inspect air brake system and emergency alarm system
  • Diagnosed mechanical problems and made necessary repairs.
  • Inspected vehicles for safety issues and roadworthiness.
  • Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .

Head Lube Technician

Sonora Nissan
Yuma, Arizona
12.2018 - 09.2021
  • Assisted with; oil changes, tire rotations and balances, brakes, battery installs, lightning install, multipoint inspection, as well regular tune-ups
  • Performed vehicle inspections in a fastly manner, worked on appointments and walk in customer cars
  • Training new hires to be able to keep up in a fast pace environment
  • Training new hires to be able to perform the highest quality work and be able to spot problems on customers' vehicles
  • Managing the lube team and providing employees with a steady work schedule

Express Technician

SEARS
Yuma, Arizona
09.2017 - 12.2018
  • Helped customers fix details in their cars at a fast pace.
  • Assisted with oil changes, tire rotations and balances, brakes, battery installs, lighting installation, multipoint inspection, as well as regular tune-ups, etc.
  • Performed quality control inspections on vehicles to ensure safety standards were met.
  • Inspected tires and checked tire pressure to ensure proper inflation levels.
  • Repaired punctures and patched tires as needed.
  • Maintained records of all work performed as well as all parts used during service repairs.
  • Ensured that shop area was clean at all times including floors, walls, tools and equipment.
  • Followed safety protocols when handling hazardous materials such as oils or antifreeze.
  • Operated lifts in order to raise vehicle off ground for access underneath it.
  • Provided estimates for additional repair services requested by customers.

Date Dispenser/Palletizer

MARTHA’S GARDEN
Yuma, Arizona
09.2016 - 12.2016
  • Dispensed dates into a conveyor belt, having to work at a fast pace
  • Palletized boxes of dates to send them to their designated places

Warehouse Associate

HARBOR FREIGHT
Yuma, Arizona
09.2014 - 10.2015
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Packed goods for shipment in accordance with customer instructions.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
  • Helped stocked store
  • Organized items around store

Education

High School Diploma -

Ppep Tec High School
Somerton, Arizona
05.2013

Some College (No Degree) - Automotive Technology & General Classes

Arizona Western College
Yuma, Arizona

Skills

  • Bilingual
  • Fast-paced work
  • Team collaboration
  • Auto electrical systems
  • Engine rebuilding
  • Transmissions
  • Tire mounting and balancing
  • Basic electrical knowledge
  • Tech-Savvy
  • Technical support
  • Documentation and reporting
  • Bill preparation
  • Google Docs
  • Spreadsheets
  • Microsoft Word
  • Microsoft Excel
  • Wireless networking

Skillsandcertificates

  • Bilingual
  • Able to work at a fast pace and with others
  • Knowledge of Auto electrical systems, Engine rebuilding, and Transmissions
  • Mount and balance tires at a fast pace
  • Certificate of Completion in Valvoline Motor Oil Basics
  • Certificate of Auto Brakes and Suspensions
  • Certificate of Computer and Engine Diagnostics
  • Basic electrical knowledge with multimeters, oscilloscopes, power probe and test lights
  • Knowledge in Google Docs spreadsheets
  • Knowledge in Microsoft Word and Excel

Timeline

Service Advisor

Sonsray Machinery
07.2022 - Current

Dasher, DoorDash
02.2022 - Current

Diesel Mechanic

Yuma School District One
09.2021 - Current

Head Lube Technician

Sonora Nissan
12.2018 - 09.2021

Express Technician

SEARS
09.2017 - 12.2018

Date Dispenser/Palletizer

MARTHA’S GARDEN
09.2016 - 12.2016

Warehouse Associate

HARBOR FREIGHT
09.2014 - 10.2015

High School Diploma -

Ppep Tec High School

Some College (No Degree) - Automotive Technology & General Classes

Arizona Western College
Jonathan Vasquez