Jonathan Williams
San Bernardino,CA
Summary
Accomplished Ecommerce Lead Specialist with a proven track record at The Salvation Army ARC, enhancing team productivity and customer satisfaction. Expert in operations management and employee relations, demonstrated through strategic planning and leadership. Skilled in Teams, Word, and Excel, with a commitment to ethics and integrity, driving organizational growth.
Overview
12
12
years of professional experience
Work History
Ecommerce Lead Specialist
The Salvation Army ARC
06.2023 - Current
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement efforts.
- Facilitated knowledge transfer between team members through regular meetings, training sessions, and documentation.
- Played a key role in strategic planning initiatives that helped drive organizational growth.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Built a high-performing team from diverse backgrounds through effective leadership techniques such as mentoring, coaching, and performance feedback.
Dock Supervisor
Amazon
08.2012 - 08.2021
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
- Implemented loading dock process and productivity improvements.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Improved safety standards with regular inspections and adherence to company protocols.
- Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
Education
Associate of Applied Science - Mechanical Engineering
Cuyahoga Community College
Cleveland, OH05.2005
GED -
Max Hayes High School
Cleveland, OH05.2003
Skills
- Ethics and integrity
- Operations Management
- Employee Relations
- Recruitment and selection
- Talent management
- Workforce Planning
- Customer Relations
- Quality Assurance
Timeline
Ecommerce Lead Specialist
The Salvation Army ARC
06.2023 - Current
Dock Supervisor
Amazon
08.2012 - 08.2021
Associate of Applied Science - Mechanical Engineering
Cuyahoga Community College
GED -
Max Hayes High School
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