Jonathan Berkofsky
Tarpon Springs,FL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Director of Operations
Fourteen Foods, Dairy Queen
Tampa, FL
10.2019 - Current
- Oversaw daily operations of 40 Dairy Queen locations across 4 states grossing over 60 million in annual sales.
- Labor goals met yearly between 22-25% depending on budget.
- COGS goal met yearly 28.9% for last year.
- QSR EBITDA consistently greater than 18%.
- Salary turnover 18%; hourly turnover 82% well below industry average.
- No failed food safety audits.
- Streamlined operational processes to enhance efficiency and increase speed.
- Led cross-functional teams to implement strategic initiatives, driving sales and revenue growth.
- Developed training programs for staff, improving service quality and customer satisfaction.
- Analyzed performance metrics to identify trends and optimize operational workflows.
- Managed inventory levels and supply chain logistics efficiently.
- Led team meetings to align staff on operational goals.
- Ensured compliance with applicable laws, regulations, industry standards. Zero minor labor violations over my career.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction. Region OSAT was 70%+ the highest within the company.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
District Manager
Fourteen Foods, Dairy Queen
Tampa, Florida
01.2019 - 10.2019
- Supervised daily operations across multiple Dairy Queen locations.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Implemented training programs for new and existing team members.
- Conducted regular performance evaluations to enhance staff productivity.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed inventory levels to ensure product availability and reduce waste.
- Ensured compliance with health and safety regulations at all locations.
- Resolved customer concerns promptly to maintain brand loyalty and satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
General Manager
Fourteen Foods, Dairy Queen
Venice, Florida
06.2013 - 01.2019
- General Manager of the year 2015.
- Ecosure Pride Award Winner 2015, 2017, and 2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed budgeting and financial forecasting for operational processes.
- Developed strategic plans to improve productivity and employee engagement.
- Fostered a positive work environment through effective communication and team-building activities.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Dining Room Manager
Plantation Golf & Country Club
Venice, Florida
05.2010 - 05.2013
- Managed dining room operations to ensure smooth service and guest satisfaction.
- Trained and supervised staff to deliver high-quality dining experiences.
- Organized and maintained dining room layout for optimal flow and efficiency.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and resolved issues to enhance overall experience.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Resolved customer complaints in a professional manner.
Education
Master of Science - Hospitality Management
University of South Florida
Tampa, FL05-2013
General Business Administration
University of South Florida
Tampa, FL05-2010
Skills
- P & L review
- Budget writing
- Inventory management
- Operational policy development
- Sales data analysis
- Team leadership
- Compliance monitoring
- Customer relationship management
- Performance evaluation
- Staff training
- Problem solving
- Effective communication
- Profit and loss accountability
- Revenue growth
Certification
Crisis Leadership - University of South Florida 2020
Timeline
Director of Operations
Fourteen Foods, Dairy Queen
10.2019 - Current
District Manager
Fourteen Foods, Dairy Queen
01.2019 - 10.2019
General Manager
Fourteen Foods, Dairy Queen
06.2013 - 01.2019
Dining Room Manager
Plantation Golf & Country Club
05.2010 - 05.2013
General Business Administration
University of South Florida
Master of Science - Hospitality Management
University of South Florida