Jonathan Mear
Waco,TX
Summary
Dynamic General Manager with a proven track record in customer service excellence and team leadership. Skilled in conflict resolution and operational efficiency, driving team performance and enhancing customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Panda Express
Waco, Texas
10.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised daily operations and staff performance in fast-paced restaurant environment.
- Trained and developed team members on service standards and food safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability and support operational efficiency.
- Ensured compliance with health regulations through regular inspections and employee training.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Recruited and trained new employees to enhance team performance.
- Evaluated store performance and used feedback to develop and implement targeted improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Team Leader
Chic-Fil-A
Mission, Texas
04.2019 - 10.2022
- Implemented procedures that streamlined workflows and improved team productivity.
- Delegated daily tasks to team members to optimize group productivity.
- Trained and mentored staff on customer service best practices.
- Facilitated communication among team members, leading to quicker issue resolution.
- Fostered a positive work environment that promoted teamwork and collaboration.
- Oversaw daily operations and ensured compliance with food safety standards.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Tolstead Memorial Acadamy
Mission, TX05-2018
Skills
- Sales management
- Operational efficiency
- Inventory management
- Hiring and developing
- Employee scheduling
- Team leadership
- Staff development
- Problem solving
- Conflict resolution
- Customer service
- P&L reports
- Labor management
Certification
- Servsafe Food Manager License
References
Rolando Yanez
Panda Express General Manager
956-336-6783
Ruth Adwar
Panda Express General Manager
903-787-3986
Timeline
General Manager
Panda Express
10.2022 - Current
Team Leader
Chic-Fil-A
04.2019 - 10.2022
High School Diploma -
Tolstead Memorial Acadamy