Jonathan Durel
Shreveport,LA
Summary
Graduated from Louisiana Tech with a B.S. in Computer Information Systems. Currently working as an IT Helpdesk Technician at Heard, Mclroy, & Vestal, providing technical assistance and troubleshooting to approximately 200 employees, 6 conference rooms, and 9 departments as a part of A two-person team. At HMV, I provide prompt IT support in a fast-paced environment and have been recognized as an effective communicator, team player, and quick learner with a hard work ethic and strong passion for continuous learning and growth in the IT field.
Overview
9
9
years of professional experience
Work History
IT Helpdesk Technician
Heard, McElroy, & Vestal
08.2024 - Current
- Provide technical support for hardware, software, and network issues across the firm.
- Manage ticketing system to ensure timely resolution of user requests, including overtime on weekends.
- Collaborate with internal team to improve IT workflows and user experience.
- Assist with onboarding, laptop creation, account setup, and system access for new employees.
- Maintain and update documentation for IT procedures and troubleshooting guides.
- Support cybersecurity initiatives and ensure compliance with firm policies.
Intern
Willis Knighton Medical Center
05.2023 - 09.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Supported with creating project marketing materials to promote services to employees and clients.
- Prepared project presentations and reports to assist senior staff.
INSTRUCTOR
Code Ninjas
01.2022 - 08.2023
- Blockchain coding, lesson plan creation, and student tracking.
INFORMATION DIRECTOR
Chevy land
05.2017 - 08.2020
- Direct phone calls -Issue sales -Computer service -Level one technician
- Worked closely with management, sales, and technicians to ensure smooth client experience.
Education
Bachelor of Science - Computer Information Systems
Louisiana Tech University
Ruston, LA05.2024
Skills
- Communication skills
- Working with teams
- Basic CMD Functions
- Excel creating for tracking and managing
- Technical Support & Troubleshooting
- Solution creation & instructions
- Imaging laptops
- Setting up users/training
- Webinar setups
- Drive mappings
- Office 365
- Ticket software, Spiceworks, Service Desk Plus
- Manage engine
- Modern Operating systems
- Copilot
- Citrix
- Gotoassist
- CCH axcess
SOFTWARE
- quickbooks
- Remote software
- Active Directory
- Network protocols (TCP\IP, VPN, DNS, etc)
- AV Systems
- Disassembled\assembled hardware
- Laptops
- Printers
- workstations
- Phone systems
- Java
- Python
- Microsoft Office
- Communication skills
- Working with teams
- Table creation/ query creation
- Excel formatting and data entry
- Customer Service
HARDWARE
Timeline
IT Helpdesk Technician
Heard, McElroy, & Vestal
08.2024 - Current
Intern
Willis Knighton Medical Center
05.2023 - 09.2023
INSTRUCTOR
Code Ninjas
01.2022 - 08.2023
INFORMATION DIRECTOR
Chevy land
05.2017 - 08.2020
Bachelor of Science - Computer Information Systems
Louisiana Tech University