Jonathon Hernandez
Santa Ana,CA
Summary
Throughout my career in management, I have had the opportunity to open multiple stores in new markets, displaying my ability to adapt and thrive in challenging environments. This has honed my skills in managing total store operations, with a focus on associate development, profitability, and customer satisfaction. I am well-versed in the sales process and am adept at managing budgets, utilizing reports, and analyzing data to identify opportunities for growth.
Overview
9
9
years of professional experience
Work History
Manager
In-N-Out Burger
08.2015 - Current
- Experience in training and promoting associates to support store operations and company growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened several new locations, some in new markets including our first in Idaho, adapting to changes in various stores to ensure the best possible operation.
Assistant Manager
Susiecakes Bakery
10.2019 - 11.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed multiple stores keeping the same high standards for each store.
Education
Bachelor of Science - Applied Mathematics
California State University - Northridge
Northridge, CA05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Performance Management
- Computer Skills
Timeline
Assistant Manager
Susiecakes Bakery
10.2019 - 11.2022
Manager
In-N-Out Burger
08.2015 - Current
Bachelor of Science - Applied Mathematics
California State University - Northridge
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