Jonaya Rosier
Waldorf,MD
Summary
Passionate and committed professional with 6 years of experience addressing analytical, team oriented, and technical experience and concerns. Capable of rapidly adapting to new situations and environments within a team or individually to solve problems and meet objectives. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
M&T Bank
Waldorf
05.2024 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
Crisis Counselor
Cornerstone Montgomery
03.2023 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Maintained accurate records of all client interactions using an electronic health record system
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans
- Conducted patient intake interviews, recording and documenting relevant information
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly
- Gathered, sorted and scanned documents to enter into the computer system
- Interacted with customers by phone, email, or in-person to provide information
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Proven ability to develop and implement creative solutions to complex problems
- Trained and mentored numerous new personnel hired to fulfill various roles.
RECEPTIONIST/ANIMAL CARETAKER
Paw Prints Animal Hospital/Rescue
06.2022 - 05.2023
- Kept records of animal health, medical treatment and injections and growth progress
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care
- Operated multi-line telephone system to answer and direct high volume of calls
- Routed incoming mail and messages to relevant personnel without delay
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Confirmed appointments, communicated with clients, and updated client records
- Enhanced customer satisfaction by providing efficient and professional front desk services.
CREW TEAM MEMBER-TRAINER
Chick-Fil-A
03.2020 - 10.2022
- Recorded orders by answering customer questions and entering requests in the system
- Trained new team members on procedures, customer service, and sales techniques
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction
- Worked well with teammates and accepted coaching from the management team
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
Education
Graduate -
St. Charles High School
Waldorf, Maryland04.2020
Skills
- Windows 10
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- POS Systems and Platforms
- Quality Assurance Controls
- Policies and Procedures Adherence
- Customer Relationship Building
- Strong Work Ethic
- Compliance, banking laws, and regulations
- Cash handling expertise
- Product Knowledge
- Customer Satisfaction
- Creativity and Innovation
- Positive Attitude
- Collaboration and Teamwork
- Attention to Detail
- Goal Setting and Achievement
- Staff education and training
- Decision-making capabilities
- Complex Problem-Solving
Certification
Certificate of Completion, 10/13/2023, 2 Years, Cornerstone Montgomery Inc., 01C23R7
References
Available upon request
Timeline
Bank Teller
M&T Bank
05.2024 - Current
Crisis Counselor
Cornerstone Montgomery
03.2023 - Current
RECEPTIONIST/ANIMAL CARETAKER
Paw Prints Animal Hospital/Rescue
06.2022 - 05.2023
CREW TEAM MEMBER-TRAINER
Chick-Fil-A
03.2020 - 10.2022
Graduate -
St. Charles High School