Jonaysia Little
McDonough,GA
Summary
Skilled in patient financial services representation, with a strong background in healthcare administration and billing. Known for effectively navigating complex insurance requirements and medical coding processes to ensure accurate billing. Strengths include exemplary communication skills, problem-solving capabilities, and commitment to providing high-quality customer service. Previous roles have demonstrated impactful contribution to revenue cycle enhancements and process improvements within fast-paced work environments.
Overview
3
3
years of professional experience
Work History
Patient Financial Services Representative 2
Baptist Health South Florida
Tavernier, Florida
03.2023 - 10.2024
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Maintained accurate records of all financial transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Shift Leader
Juice Cafe
Homestead, Florida
07.2021 - 07.2022
- Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
High School Diploma -
South Dade Senior High School
Homestead, Florida06-2022
Some College (No Degree) - General Studies
Miami Dade College
Miami, FLSkills
- Patient registration
- Adaptability
- Medical terminology
- Project management
- Conflict resolution
- Customer service
- Data entry proficiency
- Verbal and written communication
- Teamwork orientation
- Interpersonal skills
- Analytical thinking
- Professional ethics
- Time management
Languages
English
Full Professional
Spanish
Limited
Timeline
Patient Financial Services Representative 2
Baptist Health South Florida
03.2023 - 10.2024
Shift Leader
Juice Cafe
07.2021 - 07.2022
High School Diploma -
South Dade Senior High School
Some College (No Degree) - General Studies
Miami Dade College