Jonda Boudreaux
Gonzales,LA
Summary
Experienced banking professional with 10+ years in teller operations, account verification, and customer support. Skilled in mentoring junior tellers, resolving routine account questions, and delivering accurate service during busy branch shifts. Consistently supported sales goals through referrals and cross-selling.
Overview
13
13
years of professional experience
Work History
Senior Teller
Hancock Whitney Bank
Gonzales, Louisiana
04.2015 - Current
- Processed teller transactions for Hancock Whitney Bank customers at branch counters.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Balanced cash drawer and reconciled daily cash differences.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Promoted Hancock Whitney Bank products during customer interactions, enhancing customer awareness and engagement.
- Facilitated high volume of customer referrals through effective relationship-building and product promotion.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Guided junior tellers in providing exceptional customer service and efficient transaction processing, contributing to overall branch performance.
- Mentored new tellers on branch procedures and service standards.
- Followed bank policies for currency handling and transaction security.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified identity information provided by customers during account openings or transactions requiring identification verification.
- Analyzed customer data to identify cross-selling opportunities for additional products or services offered by the bank.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed currency transaction reports for foreign currency.
FSA II
Hancock Whitney Bank
Donaldsonville, Louisiana
02.2014 - 04.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized and assessed customer needs quickly during interactions.
- Used strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Assisted customers in opening new accounts and completing required paperwork.
- Cross-sold additional bank products to meet customer needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Processed wire transfers for customers while adhering to banking regulations.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Leveraged advanced technical skills to troubleshoot complex problems, implementing effective solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Continuously updated knowledge about banking products, services, policies and regulations.
Education
High School Diploma -
East Ascension High School
Gonzales, LA05-1993
Skills
- Cash handling
- Cash reconciliation
- Currency transaction reporting
- Wire transfers
- Account verification
- Customer service
Timeline
Senior Teller
Hancock Whitney Bank
04.2015 - Current
FSA II
Hancock Whitney Bank
02.2014 - 04.2015
High School Diploma -
East Ascension High School