Joneicia Collier
Hattiesburg,MS
Summary
Relationship Manager with a strong track record at Wells Fargo Bank, specializing in banking operations and fraud resolution. Achievements include significant improvements in client satisfaction through effective relationship management and strategic selling. Expertise in regulatory compliance and staff training, contributing to operational excellence and a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Relationship Manager - Branch Lead Designee
Wells Fargo Bank, N.A.
Hattiesburg, MS
08.2021 - Current
- Delivered comprehensive financial solutions, including account management and client education on digital tools.
- Served as operational support liaison for complex transactions, including wires and fraud resolution.
- Collaborated with internal departments to uphold KYC/AML standards and complete timely account reviews.
- Supported branch operations as Lead designee, stepping in for leadership when necessary.
- Assisted in onboarding, training, and mentoring new bankers and tellers to drive compliance.
- Prepared for internal audits and operational assessments aligned with risk protocols.
- Recognized for operational accuracy, cross-sell success, and high client satisfaction.
Licensed Insurance Agent
Esurance Insurance
Hattiesburg, MS
11.2020 - 08.2021
- Provided policy education and risk consultation to clients, supporting sales of P&C insurance products.
- Maintained documentation and compliance for regulatory and underwriting processes.
- Utilized CRM platforms to manage client portfolios and improve service delivery.
- Processed policy applications and maintained accurate client records.
Internet Sales Manager
Petro Nissan
Hattiesburg, MS
04.2017 - 10.2018
- Managed digital client leads, developing strategies that increased conversion rates and satisfaction levels.
- Coordinated with the sales team to optimize lead generation and conversion rates.
- Oversaw website updates to ensure accurate product listings and promotions.
- Trained staff on e-commerce tools and best practices for online selling.
- Developed and implemented strategies for increasing internet sales volume.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Manchester, NHSkills
- Banking operations and risk management
- Fraud resolution
- KYC/AML procedures
- Relationship management
- Regulatory compliance
- Branch and advisor support
- Staff training and onboarding
- Client relationship management
- Transaction review and escalation
- Strategic selling
Certifications
- NMLS Certified
- Insurance Producer (P&C License)
- Licensed Notary
Timeline
Relationship Manager - Branch Lead Designee
Wells Fargo Bank, N.A.
08.2021 - Current
Licensed Insurance Agent
Esurance Insurance
11.2020 - 08.2021
Internet Sales Manager
Petro Nissan
04.2017 - 10.2018
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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