Jonellis Heredia
Willow Grove,PA
Summary
Ambitious marketing student with over two years of experience in customer service, retail, and food service. Skilled in upselling, team collaboration, multitasking and handling high-pressure environments with professionalism. Committed to supporting team goals and creating positive customer experiences that drive business success.
Overview
4
4
years of professional experience
Work History
Server
Carrabba' Italian Grill
Willow Grove, PA
08.2023 - Current
- Welcomed customers, answered questions, and promoted menu specials to drive profits.
- Displayed extensive knowledge of menu items to enhance customer interactions.
- trained new staff on restaurant policies and plating methods for consistency.
- Carried out opening and closing responsibilities, such as preparing dining areas and restocking items.
- Utilized POS systems for accurate order processing, bill division, and total calculations.
Server
Red Lobster
Hickory, NC
12.2022 - 05.2023
- Delivered exceptional customer service to enhance guest satisfaction.
- Explained menu options and provided tailored recommendations for food and beverages.
- Took orders promptly, ensuring accuracy and efficiency in service.
- Served food and beverages while swiftly resolving order discrepancies.
- Prepared checks with detailed itemization of meal costs and applicable taxes.
- Cleared tables of dirty dishes and glasses, maintaining cleanliness for new diners.
- Responded to guest inquiries and complaints professionally, fostering positive experiences.
Sales Associate
Target
Hickory , NC
11.2020 - 05.2023
- Delivered exceptional customer service through active listening and engagement skills.
- Trained new team members on cash register operation, stock procedures, and customer service standards.
- Processed returns and exchanges in compliance with store policies.
- Collected payments and issued accurate change to customers.
- Answered inquiries regarding store policies, ensuring clear communication.
- Stocked shelves efficiently to maintain optimal merchandise presentation.
- Performed additional tasks as directed by management to support operations.
- Greeted clients warmly, fostering a welcoming shopping environment.
Education
Bachelor of Science - Marketing Management
Pennsylvania State University
Abington, PA05-2026
Minor - Psychology
Pennsylvania State University
Abington, PA05-2026
Skills
- Sales strategies
- Team collaboration
- Customer engagement and service
- Active listening
- Professional demeanor
- Communication skills
- Multitasking
Accomplishments
- Top 10 in my high school graduating class with a 4.0 GPA
- Tri-Alpha First Gen Honor Society
Timeline
Server
Carrabba' Italian Grill
08.2023 - Current
Server
Red Lobster
12.2022 - 05.2023
Sales Associate
Target
11.2020 - 05.2023
Bachelor of Science - Marketing Management
Pennsylvania State University
Minor - Psychology
Pennsylvania State University
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