Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jon-Eric Rovira

Brooklyn

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

6
6
years of professional experience

Work History

STORE MANAGER

GameStop
10.2021 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Bellman

Hotel on Rivington
03.2021 - 09.2021
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.

ASSOCIATE

Trader Joe’s
05.2019 - 03.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Bishop Ford Central Catholic High School
Brooklyn, NY
06.2012

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Cash management
  • Goals and performance

Timeline

STORE MANAGER

GameStop
10.2021 - 01.2025

Bellman

Hotel on Rivington
03.2021 - 09.2021

ASSOCIATE

Trader Joe’s
05.2019 - 03.2020

Bishop Ford Central Catholic High School

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